Medicare Collections

Professional Summary
Enthusiastic, well-organized, and self-motivated professional with experience and interest in
managing and leading sales, customer service, and support teams.

Expertise in financial advisement, practice and business management, and sales supervision.

Excellent analytical, interpersonal, and written communication skills. Able to learn extensive
product information and easily convey complex knowledge to customers and co-workers.

Use out-of-the-box thinking to develop innovative ideas, implement new programs, problem-solve,
and improve sales and service.

Train, develop, and monitor staff performance. Act as a resource and a role model for others.

Dedicated to the goals of an organization and willing to expend the time and effort necessary to
achieve team success.


Financial Advisement and Practice Management

Four years of experience as a financial advisor and paraplanner for American Express. Managed a
practice with •••••+ clients and more that $•••••M in assets. Gained in-depth knowledge and
expertise running the day-to-day operations of a successful financial advisory practice. Performed
comprehensive financial planning for clients. Interviewed, hired, coached, supervised, and
evaluated office staff. Expertly managed client assets using asset allocation model and managed
accounts. Served as main point of contact for all clients within the practice.

Established rapport with clients, listened to and helped clients define their goals, recommended
financial products that would best meet their needs, and delivered superior customer service.

Acquired new business and expanded the existing client base through prospecting, marketing,
and relationship building efforts.

Directed support staff and provided training on company procedures and computer software.

Streamlined operations, resulting in cost reduction, time saving, and increased productivity.

Obtained Series 7, Series •••••, and Life and Health Insurance licensing.

Completed in-depth, intensive training through the companys Advisor College.
•••••
Sales Supervision and Business Management

Two years of combined experience as an assistant retail manager and supervisor for Gap, Inc.
Recruited, hired, trained, and developed highly motivated sales and customer service teams.
Analyzed gross margin reports and managed profit and loss. Performed opening and closing
procedures, including banking and financial operations.

Trained staff in suggestive selling, product knowledge, and customer service techniques.

Monitored and evaluated staff performance, set goals, and provided constructive feedback.

Assisted with merchandising schemes that maximized sales and profitability.

Helped control payroll, expenses, and shrinkage.

Motivated staff to attain top performance and delegated duties effectively.

Planned schedules and allocated personnel to maximize sales and service.

Financial Advisement and Sales Leadership

More than three years of experience providing personal and holistic financial counseling and planning for customers of major banking institutions. Led branch sales initiatives and campaigns. Profiled and interviewed customers to satisfy financial needs. Sold and promoted bank products and services, investment products, and insurance.

At J.P. Morgan Chase, doubled sales performance from the previous year through coaching,
training, and development of teams in four retail banking branches. Worked with the team of
licensed bankers to drive investment sales and exceed branch sales goals.

Provided mutual fund training. Assisted personal bankers in attaining licensing credentials.

For Alliance Bank, NA, created and implemented a retail bank investment program, training,
and managing staff in ••••• branches in order to promote a strong sales culture.

Selected Chronology

••••• to •••••

Served as a Personal Banker for M & T Bank, a Vice-President/Financial Advisor for Alliance
Bank NA, and a Vice President/Financial Advisor for J.P. Morgan Chase.
Took the lead in branch sales initiatives and implementation of investment programs.
Trained licensed bankers to drive investment sales and exceed goals.

••••• to •••••
•••••
As a Financial Advisor/Paraplanner for American Express Financial Advisors, Inc., handled
practice and business management responsibilities and supervised support staff.
Performed comprehensive financial planning for clients.
•••••
••••• to •••••

Within the hospitality industry, worked as a Guest Service Agent at The Jefferson Hotel;
ensured that all guests received service according to the five diamond and five star standards of
hotel operations.
•••••
••••• to •••••

After serving as a Sales Associate/Pacesetter for Gap, Inc., completed a management
development program and held position as an Assistant Store Manager at Banana Republic.
Supervised the customer service desk and cashwrap area for Old Navy Clothing Company
before promotion to the Assistant Store Manager position.

Education


Virginia Commonwealth University, Psychology Program, ••••• to •••••
J. Sargeant Reynolds Community College, Fall Semester, •••••
Christian Brothers Academy, Regents and College Preparatory Degree, •••••

Training


Financial Planning Process course, BISYS, •••••
Advisor College, American Express, •••••
Obtained Series 7, Series •••••, and Life and Health Insurance Licensing, American Express, •••••
Management Development Program, GAP, Inc. •••••

References

Will be provided upon request.