Military Government / Administrative

QUALIFICATIONS
Dedicated professional with over ten years combined experience in both TSA and the private sector. Committed to, and passionate about, our nations security: Possess MASTERS DEGREE IN HOMELAND SECURITY LEADERSHIP. Highly self disciplined and meticulous; expert at prioritizing establishing and adhering to schedules yet flexible to respond to changes or emergencies; like to get things done. Enjoy challenges and take pride in exceeding expectations; able to respond to crisis situations with vigilance, practical judgment/common sense, attention to detail, and a clear head. Constantly perfecting processes for efficiency and quality. Handle multiple tasks simultaneously. Take initiative to come up with new ideas; excel at brainstorming; creative problem solver with ability to improvise. Posses a RI Pistol Permit.
EDUCATION
Masters Homeland Security Leadership, University of Connecticut - Storrs, CT, •••••
Bachelor of Arts Music/Voice Rhode Island College, Providence RI, •••••
Work Experience
•••••/••••• Present
Dunbar Armored
••••• Washington Highway
Smithfield, RI •••••
Supervisor: Eric Johnson ••••• ••••• •••••
Armed Driver/Guard - Responsible for the safe pick-up and delivery of customer valuables and/or cargo and provide transportation via armored trucks.
Armed Vault Personnel - Responsible for the security of cargo checked into and out of the vault; processing liability to insure that it is ready for the various shuttles to banks, other branches or the airport; and following and performing required verifications, balancing and route preparation.

•••••/••••• 7/•••••
Professional Security Services
••••• Macklin Street
Cranston, RI •••••
Supervisor: Barry Paolantonio •••••
PROTECTIVE SERVICES
* Monitor video surveillance and respond to security and safety incidents, hourly foot patrols of precious metals facility, enforcing company lock down policies and reporting on anomalies. Perform mandatory Hand Held Metal Detector searches and property searches of moderate to high volume facility of •••••+ people for loss prevention purposes. Stand guard and monitor all deliveries in and out of precious metals facility.
* Guard buildings under construction, flooded buildings and schools, responding to and reporting incidents.

Certifications:
NRA Basic Pistol Rhode Island /••••• Caliber weapon
Basic Firearms Safety State of Massachusetts / ••••• Caliber weapon



•••••/•••••/••••• Present
Rhode Island Emergency Management Agency
••••• New London Avenue
Cranston, RI •••••
Supervisor; Joseph Cournoyer - ••••• ••••• •••••
Intern / Planning Department / Mass Care
Intern Position ended on •••••/•••••/••••• I am still currently working as Web Site Administrator for the ••••• web site. Please contact the following for references and verification purposes.
Chair Person: Jay Burdick ••••• RIEMA RIVOAD VAL: Theresa Murray •••••
Serve RI: Jacice PothierPac •••••

PLANNING / ANALISYS / ORGANIZATION
Assessed the need for communication for RIVOAD members then planned a course of action to address the need. Planned and created a virtual meeting place on line •••••) which facilitates communication between RI VOAD members with the ability to post trainings, events and meetings. Planned and created a data base of RI VOAD members providing functionality of each member for coordination of resources in the event of a disaster.

•••••/••••• - •••••/••••• then returned to service •••••/••••• - •••••/•••••/•••••
Separation from service March ••••• Return to Service June ••••• due to graduate studies demands.
TRANSPORTATION SECURITY ADMINISTRATION
TF Green Airport
••••• Post Rd.
Warwick, RI •••••
Supervisor: Albert Dimascola ••••• Grove Street, North Kingstown, RI •••••
Home: ••••• ••••• ••••• Cell: ••••• ••••• •••••
Employment Verification: TSA Human Resources •••••
Collateral Duty Coordination Center (•••••/••••• •••••/•••••/•••••)
ORGANIZATION / ADMINISTRATIVE SUPPORT
Gather necessary information for the local notification of local and national authorities to respond to aviation security incidents. Coordinate equipment repairs. Track personnel. Maintain detailed records of Officers putting in for leave or time off. Cross check forms/documents for accuracy. Maintain confidential and security sensitive or classified information.

MULTI-TASKING / PRIORITIZATION
In fast-paced, hectic environment, prioritize multiple tasks and implement procedures without compromise to quality: create timelines for AVIATION CRISIS SITUATIONS, coordinate equipment repairs, manage walk-in Officer requests, accurately complete incident reports, data entry, and maintain daily logs; worked closely with Shift Supervisors and Management collecting data for daily reports. Assist Management by providing detailed reports of requested information.

Transportation Security Officer
LEADERSHIP / MENTOR
After meeting stringent guidelines, qualified to TRAIN NEW HIRES. Since •••••, worked as a mentor and trained numerous new hires in all facets of the screening process. Maintain records of all trainees. Based on an exemplary performance as a Transportation Security Officer, was selected to serve as ACTING LEAD in Leads absence. Monitor and manage rotations, breaks, and workload of team of TSOs.






SCREENER / SECURITY
From ••••• to •••••, was Dual Function/Certified TSO. Screen a high volume of airport passengers and baggage for prohibitive items to insure the safety of the traveling public. Performed hand wand and pat down screening for passengers needing secondary screening. Walk through metal detector operator and screener. X- Ray both carry on bags and checked luggage. Help passengers divest property before entering the Walk through metal detector; guarding of the Exit Lane and Access point. Enforce airport security policies such as SIDA doors and badges. Guard escort for vendors and non SIDA personnel. Operate security devices such as Entry Scan (Puffer), X ray Heinemann and CTX, Hand held metal detector, Explosive Trace Detector, Walk through metal detector; certified CTX x-ray OSARP operator; performed random screening of gates and all airport access points.

RECORD MAINTENANCE / REPORTS
Out of •••••+ TSOs, was selected to handle the maintenance of the monthly equipment records. Manage monthly equipment reports. Prepare accurate incident reports

ACCOMPLISHMENTS / AWARDS
Soaring Eagle Award - •••••
Citation of Appreciation (for dedication to duty) - •••••
First screener in TSAs history to find an item leading to a Federal arrest. Was featured TSO in TSA weekly.
Taken ••••• security related courses via TSAs Online Learning Center.
Recommended by FSD to pursue my Masters in Homeland Security.
Certifications; Dual Function Screener, OSARP,ADASP, FIDO, Mentor, CDCCO, ATX, and Puffer.
Upon request of TSA Management, every year coordinate all sound engineering and sing God Bless America on 9/••••• remembrance. Organize, coordinate and set up special music and sound equipment for TSA special ceremonies and funerals. Perform patriotic songs at TSA ceremonies and funerals.

September ••••• January •••••
The Music School of the Rhode Island Philharmonic
••••• Waterman Avenue
East Providence, RI •••••
Supervisor: Roberta Bishop Phone: ••••• ••••• •••••
Vocal Instructor
Salary: $•••••
TRAINER / MENTOR
Organized, scheduled, and trained ••••• voice students per semester; developed training program from scratch. Organized quarterly concerts; trained students to perform under pressure.
March ••••• May •••••
BankBoston Providence RI
Salary: $•••••
Senior Research Collector / Call Back Collector
Bank Boston HR •••••

INVESTIGATION / RESEARCH
Investigated delinquent accounts to located and recover bank collateral and the location of the borrower. Researched and managed deceased accounts on death benefits through Probate Court. Investigated and maintained automobile accident repairs for condition of bank collateral and insurance check reimbursements.
CUSTOMER SERVICE
Thrived in a fast passed, high pressure environment where customers were routinely aggravated over past due debts. Calmly resolved account disputes with angry customers; took initiative to resolve issues in a timely manner. Accurately updated accounts to reflect changes made.
ACCOMPLISHMENTS / AWARDS
Awarded ••••• service stars awards for customer service.