Damovo Ltd Horsham, UKAccounts Receivables Debt Specialist Reduced National DRO from •••••m to •••••k. Reduced National overall receivables by •••••%. Reduced weekly forecast aged debt provisions Reduced National write-offs on ledger to record low. Designed and implemented superior collections strategy. Met and exceeded National aged debt reduction targets by year-end. ••••• Damovo UK Scotland, UKDebt Analyst Increased National collections from 2m to 7m. Expanded analysis to include accounts in Ireland, Italy and Spain. Increased collections from International accounts by •••••%. Scripted collections strategy to incorporate government accounts ••••• PriceWaterHouseCoopers Southampton, UKCollections / Debt Analyst Collected an average of 2m aged debt & 6m current debt per month. Reduced month-end write-offs on ledger by an average of •••••k Continually improved customer relations to minimize bad debts. ••••• Teletech U.K. Ltd. Glasgow, UKQuality Assurance Project Coordinator Promoted within 2 months of being employed as a CS rep. Increased call monitoring from 1% to 3% total call volumes. Composed sales scripts, coaching strategies & delivered training courses. Education •••••••••• InformaTech Business School Glasgow, UK•••••••••• Anniesland College Glasgow, UK•••••••••• Anniesland College Glasgow, UK HNS Hardware Technologies HNC Business Administration & Accounting CompTIA A+ CISCO Introduction to Networking Topologies & Internetworking Interests Writing, drawing, soccer, carpentry, computers.