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The Hartford Oklahoma City, OkInsurance Agent Problem solving ability-apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes Ability to pay close attention to detail and accuracy. Self-confidence/perseverance/strong work ethic-remain positive and maintain progress towards a goal in spite of obstacles and adversity. Property and Casualty Licensed
EMPLOYMENT
••••• AT&T Wireless Oklahoma City, OKCustomer Service Associates Receive inbound calls to thoroughly and efficiently gather customer information Sales equipment and service to customers Resolve customer inquiries in a timely fashion, while providing quality service and support in a variety of areas including, but not limited to: billing, equipment, roaming, features, wireless coverage and system troubleshooting.
EMPLOYMENT
••••• America Online Oklahoma City, OkSenior Customer Care Representative Team Point of Contact Worked various departments including: Technical Support, Billing, Sales, Community Action Team, Passwords, and Activations Expresses ability to multitask various computer applications Strong directive skills and a professional telephone presence
REFERENCES
Justin Ross Co Worker •••••/•••••Stephen Gabbard Supervisor •••••/••••• x •••••Andrea Steele Friend- •••••/•••••