Network Support/Desktop Support

JOB TARGET

To secure a rewarding position with challenges and growth opportunity in the IT industry to apply the skills and knowledge I have gained both from educational and work experiences.

COMPUTER SKILLS

Operating Systems:
Win XP Pro, Win ••••• Pro/Server, Win NT •••••, Win •••••/•••••/•••••x, Dos, Linux

Applications:
Office •••••, Office XP, Office •••••, Lotus Notes, Norton, McAfee, MS Internet Explorer, Netscape, Visio, Veritas Backup Exec.

Other Skills:
Imaging, Building PCs, TCP/IP, Ethernet, Networking, Switches, Routers, Tape backups, DVD librarys, Rimage, Hardware/Software support, Printers, Scanners, PDAs, SCSI, Raid, building and setting up racks, Experience with workstations and servers Dell Compaq HP and IBM

CERTIFICATIONS
CCNA
Network+
A+

EDUCATION

University of Phoenix, OKC, OK
Bachelors of Science Business Information Systems
Currently attending to complete degree

Techskills, OKC, OK
Certificate, CCNA, Network+ and A+
I have achieved my A+, Network+ and CCNA certifications and currently working on my CCNP certification.

Rose State, MWC, OK
Basic, GPA: •••••


EMPLOYMENT EXPERIENCE

ADVANCED FINANCIALSOLUTIONS, OKC, OK
Hardware Integration Specialist Jan/•••••/••••• Feb/•••••/•••••
Set up networks for banks, including servers, workstations, configuring Raids
Setup and configure CISCO switches
Independently setup sites all over US
Staging pcs and Servers to be installed
Going on-site to install equipment and setup networks
Experience with setting up DVD Jukeboxs, Rimages, StorgeTek Raids and Tape librarys
Experience with Dell, Compaq, HP and IBM
Responsible for training clients on all hardware, software and network configuration
Troubleshooting of hardware/software and networking issues


Bluecurrent L.L.C., Oklahoma City, OK
Asst. Project Cord/Senior Lead Tech, Oct. ••••• Oct. - ••••• Contract
Supervising and training approx. ••••• technicians
Assist multiple project managers over several different projects
Desktop SupportHelp Desk, Quality Control
Troubleshooting Hardware, Software and Networking issues
Lead on data migrationupgrade on ••••• pcs and data destruction on replaced pcs in ••••• week period
Provided lead support for Win ••••• upgrade, including TroubleshootingTechnical Support for the
Installation of over ••••• different apps on over ••••• pcs over a ••••• week period
In charge of receiving and testing over ••••• different applications
Setup and managed three week project in Mexico City
Installing switches, running Ethernet

Hertz Corporation, Oklahoma City, OK
Field Support, Jul. •••••Oct. •••••, Contract (Manpower Professional)
Desktop Support
Troubleshooting Hardware, Software and Networking issues
Setting up and configuring new PCs, Imaging PCs
Installing and configuring Hardware and Software

Hyper-techs, Oklahoma City, OK
Technical Support Technician May •••••Aug •••••
Perform technical support for web-hosting companies
Building PCs Servers
Installing and configuring software in servers
Desktop SupportHelp Desk
Troubleshooting Hardware, Software and Networking issues



References upon request