Network/systems Administrator

NETWORK ADMINISTRATOR AND TECHNICIAN

Network Administrator with three years experience; hands-on background in LAN/WAN environments with proven skill in system design, integration and setup of Windows NT/••••• and Novell •••••x servers, Windows •••••/NT/•••••/••••• and OS X/9/8 workstations; Demonstrated success troubleshooting computers using comprehensive diagnostic procedures and performing installations of peripheral devices.
Successful participation in varied industries that demonstrates strong communication, organization and management skills; reputation for impeccable performance and willingness to exceed corporate expectations.

Technical Skills:
Network Administration
Systems Administration
Groupware
Hubs/Switches/Cables/Routers
Technical Infrastructure
Help Desk Operations
Technical Project Management
Telecommunications Management
Technology Procurement
Cross-Functional Skills:
Creative Problem Solving
Training and Instruction
Adaptive and Critical Leadership
Strategic Planning and Organization
Customer Service/Relationship Management
Vendor Management and Procurement
Asset and Inventory Management


Information Technology Specialist
The Pittsburgh Cultural Trust, Pittsburgh, PA; October ••••• - October •••••
Integral IT team member providing Network support and administration for •••••+ multi-site users, including user accounts and permissions management; network virus inoculation and content filtering, file, print and application server configuration, monitoring, troubleshooting and repair; daily back-up and recovery and Disaster Recovery planning; LAN/WAN troubleshooting and support. Configure, manage and support Microsoft Exchange Server. Manage help desk and vendor relationships.

Key Achievements:
Planned and implemented critical server upgrades and conversion with no disruption to end-users
o Coordinated multi-server upgrade from Windows Server NT to Windows Server ••••• with Active Directory
o Implemented Exchange upgrade - Exchange ••••• to Exchange •••••; configured, managed and monitored Exchange Server
o Participated in planning and conversion from Novell Netware based network to Windows Server network
Project Manager on mission critical infrastructure, hardware and software tasks
o Coordinated needs assessment, vetted vendors and led cross functional teams in selection of appropriate Call Center and enterprise wide Point of Sale technology. Managed project budget; supervised installation of Call Center and POS system
o Project Manager on Network and Telecommunication installation in new multi-function complex. IT representative on cross functional construction planning team; managed sub-project budget; participated in bid process; supervised contractors; purchased and installed necessary networking and operations hardware and equipment
Designed and executed first comprehensive protocol for end-user support
o Developed and implemented user support (Trouble Ticket) system and provided Help Desk support for more than ••••• users with varying skill levels
o Developed and provided hardware and software training program and new staff orientation for end-users
o Initiated needs assessment with management and end-users to identify ongoing software and hardware needs

Crisis Counselor
Pittsburgh Action Against Rape, Pittsburgh, PA; ••••• - •••••
Served as key member of initial response team for victims of sexual assault and abuse; provided assessment, referral and short-term counseling services to adolescent and adult clients; member of training and outreach team.

Key Achievements:
Participated in program design that allowed the agency to maximize service to its clients
o Worked with cross-functional agency team to design psycho-educational series to meet wide range of client needs
o Presented the program design and evaluation to sexual assault professionals at national conference
Participated in the leadership of the national umbrella organization
o Served as Secretary, Parliamentarian and committee chairperson for the National Coalition Against Sexual Assault

Chef and Owner
Intimate Moments Catering, St. Thomas, VI; •••••
Small business owner specializing in catering small events.

Kitchen Manager/Training Chef
Mahogany Run Golf Course Club House, St. Thomas, VI; •••••


Technical Expertise:
Operating Systems: Microsoft Windows Server (•••••, •••••, NT); Novell Netware •••••x; Microsoft Windows XP and ••••• Professional; Windows •••••/•••••; Macintosh OSX, OS•••••x and earlier.
Networking: Microsoft Active Directory ;TCP/IP; DNS; WINS; NetBIOS, DHCP; SMTP; POP3; Network Security and Firewall; VPN.
Applications: Microsoft Exchange Server (•••••, •••••); Raisers Edge; MAS•••••; Veritas Backup; McAfee Enterprise Virus Scan; Symantec Enterprise Virus Scan; Adobe Photoshop; Adobe Acrobat; MS Office (•••••, XP, •••••, X (Mac); MS Outlook; MS Project; MS PowerPoint; MS Visio; MS Publisher; MS Entourage (Mac); Watchguard Firewall.
Languages:•••••Familiar with ••••• and HTML.


Education:
Continuing Professional Education
Point Park University, Pittsburgh, PA; •••••
Associate of Science, Liberal Arts
Member - Phi Theta Kappa International Honor Society
Community College of Allegheny County, Pittsburgh, PA; •••••
Professional Chefs Apprenticeship
Chef Shelly Wissing, Ferraris Restaurant, St. Thomas, VI; •••••