NETWORK ADMINISTRATOR AND TECHNICIAN
Network Administrator with three years experience; hands-on background in LAN/WAN environments with proven skill in system design, integration and setup of Windows NT/••••• and Novell •••••x servers, Windows •••••/NT/•••••/••••• and OS X/9/8 workstations; Demonstrated success troubleshooting computers using comprehensive diagnostic procedures and performing installations of peripheral devices.
Successful participation in varied industries that demonstrates strong communication, organization and management skills; reputation for impeccable performance and willingness to exceed corporate expectations.
Help Desk Operations
Technical Project Management
Creative Problem Solving
Training and Instruction
Adaptive and Critical Leadership
Strategic Planning and Organization
Customer Service/Relationship Management
Vendor Management and Procurement
Asset and Inventory Management
Information Technology Specialist
The Pittsburgh Cultural Trust, Pittsburgh, PA; October ••••• - October •••••
Integral IT team member providing Network support and administration for •••••+ multi-site users, including user accounts and permissions management; network virus inoculation and content filtering, file, print and application server configuration, monitoring, troubleshooting and repair; daily back-up and recovery and Disaster Recovery planning; LAN/WAN troubleshooting and support. Configure, manage and support Microsoft Exchange Server. Manage help desk and vendor relationships.
Planned and implemented critical server upgrades and conversion with no disruption to end-users
o Coordinated multi-server upgrade from Windows Server NT to Windows Server ••••• with Active Directory
o Implemented Exchange upgrade - Exchange ••••• to Exchange •••••; configured, managed and monitored Exchange Server
o Participated in planning and conversion from Novell Netware based network to Windows Server network
Project Manager on mission critical infrastructure, hardware and software tasks
o Coordinated needs assessment, vetted vendors and led cross functional teams in selection of appropriate Call Center and enterprise wide Point of Sale technology. Managed project budget; supervised installation of Call Center and POS system
o Project Manager on Network and Telecommunication installation in new multi-function complex. IT representative on cross functional construction planning team; managed sub-project budget; participated in bid process; supervised contractors; purchased and installed necessary networking and operations hardware and equipment
Designed and executed first comprehensive protocol for end-user support
o Developed and implemented user support (Trouble Ticket) system and provided Help Desk support for more than ••••• users with varying skill levels
o Developed and provided hardware and software training program and new staff orientation for end-users
o Initiated needs assessment with management and end-users to identify ongoing software and hardware needs
Pittsburgh Action Against Rape, Pittsburgh, PA; ••••• - •••••
Served as key member of initial response team for victims of sexual assault and abuse; provided assessment, referral and short-term counseling services to adolescent and adult clients; member of training and outreach team.
Participated in program design that allowed the agency to maximize service to its clients
o Worked with cross-functional agency team to design psycho-educational series to meet wide range of client needs
o Presented the program design and evaluation to sexual assault professionals at national conference
Participated in the leadership of the national umbrella organization
o Served as Secretary, Parliamentarian and committee chairperson for the National Coalition Against Sexual Assault
Chef and Owner
Intimate Moments Catering, St. Thomas, VI; •••••
Small business owner specializing in catering small events.
Kitchen Manager/Training Chef
Mahogany Run Golf Course Club House, St. Thomas, VI; •••••
Operating Systems: Microsoft Windows Server (•••••, •••••, NT); Novell Netware •••••x; Microsoft Windows XP and ••••• Professional; Windows •••••/•••••; Macintosh OSX, OS•••••x and earlier.
Networking: Microsoft Active Directory ;TCP/IP; DNS; WINS; NetBIOS, DHCP; SMTP; POP3; Network Security and Firewall; VPN.
Applications: Microsoft Exchange Server (•••••, •••••); Raisers Edge; MAS•••••; Veritas Backup; McAfee Enterprise Virus Scan; Symantec Enterprise Virus Scan; Adobe Photoshop; Adobe Acrobat; MS Office (•••••, XP, •••••, X (Mac); MS Outlook; MS Project; MS PowerPoint; MS Visio; MS Publisher; MS Entourage (Mac); Watchguard Firewall.
Languages:•••••Familiar with ••••• and HTML.
Continuing Professional Education
Point Park University, Pittsburgh, PA; •••••
Associate of Science, Liberal Arts
Member - Phi Theta Kappa International Honor Society
Community College of Allegheny County, Pittsburgh, PA; •••••
Professional Chefs Apprenticeship
Chef Shelly Wissing, Ferraris Restaurant, St. Thomas, VI; •••••