Network Technician

Active DOD Top Secret Clearance



Dear Recruiter,

Id like to talk with you about becoming a member of your company. When I join your company, I will bring with me not only a strong technical expertise but also the dedication to get the job done.

Within desktop support at the Navy/Marine Corps Intranet (NMCI) , I handled a number of technical, maintenance, and support issues for Navy and Marine Corps personnel all over the United States. Specifically, I configured, installed, and troubleshot hardware, software, and peripherals , as well as, diagnosed and analyzed complications pertaining to the NMCI network . Over the past 7 months, I have gone the extra mile with several customers and spent hours on the phone with a customer to train customers to use new equipment and software. In addition, I coordinate with System Administers and Network Operations Technicians to pin point the location of NMCI network failures. This extra dedications has solicited me kudos as well as maintain a •••••/••••• Quality assurance average.

While working, I spent 6 months at an official Cisco Networking Academy at the Advanced Technology Center. As my Cisco Certified Instructor can attest, I learned how to configure and troubleshoot networks using OSPF, EIRGP, and RiPv2 routing protocol based networks with scenarios that involve VLANs, NAT, and ACL with a WAN Link using state of the art Cisco ••••• series routers and ••••• catalyst series switches. This valuable experience allowed me to become a Cisco Certified Networking Associate (CCNA) and a Cisco Certified Entry Networking Technician (CCENT) as a testament to my skills and abilities.

I am convinced that an exchange of information would be of mutual interest and benefit. Please review my background and allow me the opportunity to qualify my belief that I have the credentials and capacity for making important contributions. You have my commitment that I will ensure your time is well spent. You can contact me at (•••••) ••••• ••••• for additional information or to setup an interview.

Sincerely,
••••• •••••


Resume:
•••••
••••• •••••
••••• Chain Bridge rd.
Virginia Beach, VA •••••
Home: •••••
Cell: (•••••)•••••
Email: •••••
Active DOD Top Secret Clearance

Talented analytical and dedicated IT professional with diverse technical background

SUMMARY OF QUALIFICATIONS

* Exceptional academic record with •••••gpa and outstanding experiences including almost 2 years as help desk technician.
* Outstanding Certifications which include Cisco Certified Networking Associate (CCNA),
Cisco Certified Entry Networking Technician (CCENT), A+, Security+, and Network+, MCTS: Windows 7
* Adept as analyzing and resolving malfunctions, utilizing outstanding communication and technical skills with a ••••• Quality Assurance Average.
* Active DOD Top Secret Clearance

EDUCATION

BS in Industrial Technology, Old Dominion University, Norfolk VA, •••••/•••••
AS in Information Technology Tidewater Community College, Virginia Beach VA, •••••/•••••

TECHNICAL QUALIFICATIONS

*Software Applications: Microsoft Suite (Word, Excel, Power Point, Outlook, Visio),
Remedy, Cisco Web Ex, HP Service Manger 7, BlackBerry Enterprise Service Manger
*Operating Systems: Windows XP professional, Windows Server ••••• & •••••, Linux, Windows 7
*Certifications: Comptia A+, Network+, and Security +, Cisco Certified Entry Networking Technician (CCENT), Cisco Certified Networking Associate (CCNA), MCTS: Windows 7

PROFESSIONAL EXPERIENCE

PSI PAX, Norfolk, VA
NMCI Junior IT Helpdesk Analysts •••••/••••• - •••••/•••••

* Activated and provide support for NMCI user accounts which included exchange server emails, fileserver storage shares, and blackberry setup
* Provide hardware and software support for NMCI computers, peripherals, and networked printing devices.
* Provided remote support to distant NMCI personnel who remote into the NMCI via VPN using RAS tools.
* Resolve trouble calls and was the first contact users;
I identified and resolved problems, escalated unresolved issue using Remedy and Service Manger 7 when needed with a ••••• Quality Assurance Average.

Liberty Tax Corporate Headquarter, Virginia Beach, VA
Technical Support •••••/••••• - •••••/•••••

* Deployed and Trained Tax professional over the phone on the use LibTax ••••• software and explain the changes from LibTax ••••• in preparation for the tax season
* Fix networking issues preventing tax preparers from uploading prepared tax forms from a Liberty Tax Store front to the Corporate Headquarters
* Setup new franchisees with the appropriate software setup to begin operations

Tidewater Community College, Virginia Beach, VA
Help Desk Assistant •••••/•••••/•••••

* Assisted students with system administration scenarios, LAN/WAN configurations, and Microsoft office problem
* Repaired many computer hardware problems which include video display, corrupt ram, processor overheating, ect.
* Deployed a pre-design Windows XP operations system image across the campuss computer network using Symantec Ghost

OTHER EXPERIENCE
I am an alumnus of an official Cisco Networking academy.
My course work include includes configuring mostly OSPF and EIRGP based networks with scenarios that involve VLANs, NAT,
and ACL with a WAN Link using brand new Cisco ••••• series routers and ••••• catalyst series switches.


KEYWORDS: Network Administrator, Systems, Network, Network Operations Control, Computer technician, LAN, WAN,
Entry Level, IT, Information technology, Network technician, network engineer, technical support, CCNA, CCENT, Helpdesk, MCP, MCTS