LONG-TERM HEALTH MANAGEMENT:
Assistant Administrator, Wilton Manors Health & Rehab, Fort-Lauderdale, FL 9/•••••/•••••/5/•••••
Assisted & Managed a ••••• skilled nursing bed facility with great emphasis in administrative, operational management, financial management, ancillary services, clinical services, social service, customer service, and dietary management. Managed the evening operation, redesigned the fine dining program, the customer service program for facility and other sister facilities, reduced cost inefficiencies in the environmental service department.
BEHAVIORAL HEALTH MANAGEMENT:
Clinical Director, ••••• PSYCHOTHERAPY ASSOCIATES, Avon, MA. ••••• •••••
Owned and operated a private practice in Avon, MA, assessed, diagnosed, treated a diverse population with a host of mental health and substance abuse issues.
Emergency Crisis Clinician, Per-Diem, McLean Southeast, Brockton, MA 4/••••• 8/•••••
Evaluated, diagnosed, formulated treatment plans for severely acute patients, and provided clinically effective disposition planning.
Director of Utilization Review, Arbour- HRI Hospital, Brookline, MA 8/•••••/ •••••
Managed the utilization review process of a ••••• bed inpatient facility as well oversee the operation of three partial hospital programs; effectively present clinical assessment and obtain approval rates in the •••••th percentile. Manage the denial and appeal aspects of the partial programs and reduce recurrent denials rates in the •••••th percentile; recuperated $•••••,•••••+ in loss revenue. Conducted group therapy sessions for inpatient and partial hospital patients with DBT, CBT & Solution Focused Therapy principles. Managed the weekly billing for three partial programs and significantly eliminated errors and secure future reimbursements. Conducted crisis evaluations for inpatient placement, adequately assess and diagnose patients, review clinical assessments with managed care companies, obtain relevant collaterals, secure approval dates, and establish appropriate dispositions. Managed and mentored clinicians with respect to assessment, diagnoses, treatment planning, and utilization review management.
Director of Clinical Services, LIFESTREAM INC. 8/•••••/•••••
Functioned as a key advocate for members of a Southeastern Massachusetts nonprofit human services organization that supported a population of ••••• live-in developmentally disabled adults with physical, health, emotional, and acquired traumatic brain injuries. Interfaced with regulatory agencies, including DPH, DMH, and DMR, as well as external vendors, parents, guardians, and family members to provide education regarding programs and the healthcare/status of loved ones. Administered consumer programs to ensure appropriate nursing, psychological, and therapeutic services were provided. Supervised a multidisciplinary team comprised of registered nurses, a psychologist, physical therapists, audiologists, speech therapists, and general managers to enforce compliance with company and state regulatory policies, procedures, and standards. Trained and developed ••••• staff members, managers, and directors. Revised medical reports, oversaw psychological reports, and approved behavioral plans. Designed, analyzed, and reported the Annual Customer Service Survey.
Emergency Crisis Clinician, BROCKTON HOSPITAL (SIGNATURE HEALTHCARE, LLC) 7/•••••/•••••
Emergency Crisis Clinician, RIVERSIDE COMMUNITY CARE 1/••••• 6/•••••
Mental Health Clinician, SOUTH BAY MENTAL HEALTH 6/••••• 6/•••••
Organizational Consultant, Flight Service Director, AMERICAN AIRLINES INC. •••••/•••••/•••••
Employed strategic planning and leadership abilities to build partnerships across all organizational levels to identify business challenges and execute solutions that maximized revenues, optimized customer relations, and fostered high levels of staff performance. Marketed products and delivered the companys flagship international service; managed flight service operations at a major hub. Traveled and worked extensively with colleagues based in Western Europe, South America, and the Caribbean.
Master of Science in Management, Emmanuel College, •••••
Certificate of Advanced Graduate Studies in Mental Health Counseling, University of Massachusetts, •••••
Master of Arts in Industrial and Organizational Psychology, Bridgewater State University, •••••
Bachelor of Science, Bridgewater State Uniiversity, •••••
Massachusetts Mental Health Counselor License # •••••; Florida Mental Health Counselor License #PMH •••••
Florida Nursing Home Administrator License #•••••; MA Nursing Home Administrator License Pending.