Dec ••••• to Apr •••••
Pinnacle Peak Foods,Inc, d/b/a Ruths Chris Steak House, Pittsburgh, PA
Daily Sales Reconcilation/Report Generation, AP/AR, cash handling(bank deposits, cash
drawers, calculated/distributed tips to wait staff), processed new hires, prepared promotional items, file maintenance, ordered supplies, other administrative functions. Coordinated banquets.
Jan ••••• to May •••••
MARKETING RESEARCH CONSULTANT
Marketing Services Co., Pittsburgh, PA
Provided result-oriented research for private and non-profit sectors. Analyzed pros/cons of diverse projects and identified workable solutions. Provided research (focus groups telephone/mail surveys, in-store intercepts, mystery shopper etc.) for healthcare, political, manufacturing, ariline, and other research projects.
Jun ••••• to Jan •••••
HighMark BlueCross/BlueShield, Pittsburgh, PA
Supported healthcare insurance software for consumers, corproations, and medical professionals with emphasis on analytical/problem-solving skills in project oriented environment. Liaison between administrative and systems staff.
Jun ••••• to May •••••
FINANCIAL SERVICES SPECIALIST
PNC Bank, Pittsburgh, PA
Monitored daily operations and reviewed reports to ensure regulatory compliance and adherence to audit requirements. Increased revenue and established customer loyalty by expanding traditional banking and brokerage investment services to target demographic consumer segments. Received sales excellence award.
Feb ••••• to Mar •••••
Mellon National Corp., Pittsburgh, PA
Developed and marketed credit/debit card processing servicesa increasing client base •••••%. Developed profitable••••• innovative pricing for over ••••• merchants. Selected software and hardware (POS/ATM); acted as liaison between vendors and systems staff to customize product. Developed and implemented training for managers, state-widew sales force and product users. Received awards for superioor performance, leadership, and creative problem-solving.
Jan ••••• to Feb •••••
SENIOR MARKET RESEARCH ANALYST
Mellon National Corporation, Pittsburgh, PA
Managed propreitary and syndicated research (Gallup, Greenwich, etc). Ensured accuracy of data, conducted in-depth statistical analysis, prepared and presented results of major studies to management. Tracked current marketplace events, analyzed impact, and recommended product enhancements.
Feb ••••• to Dec •••••
TECHNICAL SERVIES CONSULTANT
General Electric Information Services Co, Pittsburgh, PA
Worked closely with users to develop software solutions applying thorough knowledge of cash management, finance, accounting, and planning. Demonstrated remote computer services, trained clients, conducted seminars and sales presentations. Received awards for outstanding customer interaction/support and increased revenue.
Jan ••••• to Jun •••••
DATA PROCESSING INSTRUCTOR
Community College of Allegheny, Pittsburgh,PA
Taught data processing and customized course for major local company using on-site computer.
Apr ••••• UNIVERSITY OF PITTSBURGH
Masters in Information Science
Apr ••••• UNIVERSITY OF PGH
Bachelors in Mathematics
Jun ••••• DUQUESNE UNIVERSITY
Completed Freshman Year while participating in Scholarship-in-Industry program sponsored by Westinghouse Electric Corporation.
SKILLS, ACHIEVEMENTS AND QUALIFICATIONS
Diversified background in financial and computer services industries with proven ability to apply expertise in marketing, computer technology, training and knowledge of consumers. Excellent communicator with strong organizational skills.
Received awards fo leadership, sales performance, project management and computer technical skills.
Computer Skills include Windows, Lotus, Excel, Fortran, Basic
President of Pittsburgh Chapter of the American Marketing Association
Available upon request.