Office Manager

EDUCATION

Emporia State University Emporia, KS B.S. expected May •••••
Major: Economics ••••• ••••• August •••••Present
&#•••••; Sigma Alpha Pi (Leadership Honorary)
&#•••••; Sigma Alpha Lamda (Leadership Honorary)

Butler Community College El Dorado, KS Dec. ••••• - May •••••
&#•••••; Deans List and Honor Roll
&#•••••; Phi Theta Kappa (Academic excellence honorary)

Cloud County Comm. College Concordia, KS Aug. ••••• - Dec. •••••
&#•••••; Honor Roll

EXPERIENCE

Front Desk Associate/Receptionist - Best Western Hotel Emporia, KS May ••••• - Present
&#•••••; Responsible for customer service to all guests
&#•••••; Welcome guests in a timely matter with a smile
&#•••••; Make Reservations, direct calls, and provide information
&#•••••; Responsible for the restaurants cash drawer and making sure it balances
&#•••••; Use Excel and Word extensively
&#•••••; Willing to cheerfully work odd hours I even volunteered to work on Christmas

Host and Server - Applebees Emporia, KS May ••••• -Aug •••••
&#•••••; Host
&#•••••; Welcomed guests
&#•••••; Coordinated and arranged for prompt seating
&#•••••; Server
&#•••••; Greeted guests within 3 minutes
&#•••••; Take orders and offer suggestions
&#•••••; Full customer service ensure customer satisfaction
&#•••••; Collected payment
&#•••••; Cleaned tables and area



EXPERIENCE (Continued)
Market Research - Online Communications Emporia Jan •••••Aug •••••
&#•••••; Surveyed respondents by methodically-controlled random dialing to individuals in all ••••• states
&#•••••; Exceeded targets through focus and high levels of cooperation from respondents
&#•••••; Two wage raises
&#•••••; Excelled at buddy cording (i.e., Onlines way of training new workers)

Cashier Wal-Mart Emporia, KS June ••••• - Aug •••••
&#•••••; Quick, efficient, and friendly checkout a busy Super Wal-Mart
&#•••••; Large volume of customers with flawless accuracy each day - my lines moved quickly
&#•••••; Transitioned between two jobs all summer

Dishwasher, Cook, Cashier, & Server-Gambinos Pizza Emporia, KS Jan •••••June •••••
&#•••••; Progressive responsibility from doing work few others wanted to providing customer service whenever possible
&#•••••; I washed more dishes than anyone working a the same time

SKILLS AND ATTRIBUTES
&#•••••; Extremely fast typing skills while talking on the telephone with people from every background and dialect For example, I can keep up with the busiest, fastest-talking professionals or converse with less educated individuals without them feel inadequate.
&#•••••; Ability to connect with all generations For example, many elderly customers specifically sought me out in the restaurants and the hotel where I have worked; in telephone surveys, they had greater participation in my surveys than with others.
&#•••••; Use of standard software (e.g., Word, Excel, PowerPoint)
&#•••••; Learn and adapt quickly to new software
&#•••••; Quantitative skills statistics in the math department
&#•••••; Beginning Spanish
&#•••••; Perfect attendance at all jobs

LEADERSHIP

&#•••••; Phi Theta Kappa (Honor Society)
&#•••••; Sigma Alpha Pi (National Society of Leadership and Success)
&#•••••; Sigma Alpha Lamda (National Leadership and Honors Organization)
&#•••••; EEE Vice President economics student organization (ESU)
&#•••••; American Democracy Project civic engagement (ESU)
&#•••••; Part of the Americas Future Project when ESU was designated best in the US

VOLUNTEER ACTIVITIES
&#•••••; Youth Friends Mentoring
&#•••••; The Master Program Mentors and Students Together Experiencing Reading
&#•••••; Help Humane Society