Office Supervisor

Objective
To further my career by obtaining a challenging position which will complement my technical abilities, people and organizational skills.

Education
Newport Business School, Williamsport, PA Associates degree in Office Technology Medical Specialty. Grade point average: ••••• Student Council president. Graduated November •••••

Technical Knowledge
ChartScript, Dictaphone Enterpriise Express including Job Lister, Transnet, Client Viewer, Explorer. Groupwise. Epic electronic medical record. Word. Excel. Basic Power Point. Basic Site Executive (Website application).

Experience
Geisinger Medical Center, ••••• North Academy Drive, Danville, PA ••••• (•••••) ••••• June ••••• November ••••• Manager: Cindy Taylor


October •••••November ••••• Transcription Supervisor.
Management of ••••• transcriptionists, 2 team leaders, 2 transcription clerks.
Coordinated workflow, schedules, and staffing.
Implemented and maintained transcription applications including Enterprise Express, ChartScript, Transnet. Serve as system administrator for ChartScript.
Coordinated mergers in transcription services across the system (3 hospitals).
Yearly performance evaluations as well as Performance Improvement Plans for employee issues. Monthly assessment and monitoring of productivity.
Provided backup support for quality auditing as well as for the quality coordinator.
Orientation of physicians to dictation system. Troubleshooting of dictation equipment.
Coordinated outsourcing efforts.
Provided customer support for medical staff by resolving issues pertaining to transcription services including technical and employee based issues.
Ensured appropriate filing of documents into Epic the electronic medical record.
Test and troubleshoot new applications as well as come up with resolutions for issues with these applications.
Proficiency in Microsoft Word and Excel.

June •••••October ••••• Transcriptionist.
Transcribed and processed physician dictations while maintaining department standards for productivity and quality.
Provided customer service to medical staff in the evenings.
Transcribed for surgery departments all worktypes including outpatient and inpatient as well as operative notes.






••••• C •••••
••••• Valley Road, Danville, PA •••••
•••••

Evangelical Community Hospital, 1 Hospital Drive, Lewisburg, PA ••••• (•••••) •••••
January •••••June •••••, Supervisor: Michelle Conrad
Transcriptionist
Transcribed and processed physician dictations while maintaining department standards for productivity and quality.
Provided customer service for the department to physicians and medical staff. Filed medical records.
Highest productivity award •••••
Transcribed for all departments including operative notes and diagnostics.


References Available Upon Request