Office Support/CSR/Administrative Help

••••• A. •••••
••••• So •••••th St.
Fargo, ND •••••
Phone ••••• Alt Phone •••••

Abilities
Insurance Knowledge
Supported a multi line insurance agent
Provided customer service to existing client base
Provided inside support to market new prospect business
Job duties included but not limited to: Marketing new and renewal business, data entry, handling client calls, writing letters, preparing summaries of insurance for clients, prepare certificates
Primary Product lines: Property & Casualty insurance (Auto, General liability, Work Comp and Umbrella), Fidelity, Inland Marine, Fiduciary
Took several insurance classes including INS, CPCU, AAI and several continuing education classes
Computer Knowledge
Knowledgeable with Microsoft Word and Excel
Several years experience with the Insurnet computer system
Comfortable with different insurance companies rating systems and manuals
Navigate well in resources found on-line ex: Silverplume, Roughnotes
Set up finance agreements
Published sales reports using graphs and pie charts
Worked with dual monitors
Supervisory Skills
Assistant Supervisor in Commercial Lines Dept for 5 years
Supervisor in Commercial Lines Department for approximately ••••• years

Certifications
Certification Title Issuing Organization Completion Date
ND Insurance Producer License North Dakota Insurance Department 9/•••••
Several CPCU Classes CPCU 6/•••••
IIA CPCU 6/•••••
•••••
Employment History
Customer Service Representative
7/••••• 5/••••••••••Warner and Company•••••Fargo, ND
Supervisor of commercial lines department for several years
Multi task job
Processed commercial renewals, endorsements, audits and cancellations, certificates, id cards, binders
Marketed renewals and new business -
Handled customer phone calls
Produced renewal summaries for commercial accounts
Generated finance agreements when needed
Trained new employees on detail entry and processes

Education History
Completion Date Issuing Institution Qualification Course of Study
•••••/••••••••••Moorhead State University Bachelors Degree Major in Marketing, •••••Minor in Finance
References
Janet Rostad, Customer Service Manager Sandra Hannestad
Warner and Company, ••••• Broadway, Fargo, ND ••••• NBPA(Noridian Benefit Plan Administrator)
•••••, ••••• ••••• •••••th Ave S, Fargo, ND •••••
Business reference known for ••••• years •••••
Business reference for ••••• years
Chuck Munro, Manager
Colby Transport, Hwy ••••• W, West Fargo, ND •••••
•••••
Business reference known for ••••• years