office work, clerical, data entry

Objective
To secure an appropriate new position where I can apply my skills and experience to increase the companys productivity and profitablity. As I grow with the company, assume more responsibilities and make greater contrubutions over time for my employer.

Summary of Qualifications
Excellent customer service skills, more than fifteen years experience
Ability to respond to customers needs in a timely and professional manner
Ability to handle difficult and/or intense situations diplomatically and professionally
Attention to detail and accuracy in preparation of management reports
Maintain a high level of customer service awareness by providing exceptional customer assistance and salesmanship
Over fifteen years experience Training and Supervisory skills
Provide positive and professional leadership and role modeling to all employees, and customers
Ability to clearly and effectively communicate information
Strong communication, time management, job task planning, and organizing skills
Acquired computer skills; data entry, updating and maintaining records, reading and finding information, electronic mail, electronic scheduler, database software, Ordering and Inventory control software
Work well independently or within a team setting



Work Experience

Assistant Store Manager
Marks Work Wearhouse, Grande Prairie, AB, ••••• to •••••

Assigned and follow-up on daily tasks, scheduled for employees
Supervised up to fifteen employees
Used electronic mail and electronic scheduler
Trained new personnel and provided encouragement
Operated cash system, debit, credit card, cheques and charge account
Authorized payment by cheque and return of merchandize
Balanced daily transactions, prepared bank deposits, and entered end of day report
information in computer, send to corporate office, using database soft ware
Opened and closed store, Key holder responded to Security calls
Dealt with customer and staff complaints in a timely and positive manner
Introduced and promoted new product to customers and increased revenue by
successful up-selling
Inventory control/replenished stock as needed
Create floor displays and performed sales transactions
Ordered product from other stores, using database software, entering necessary
data for item ordered and customer contact information
Three product knowledge quizzes taken daily, on-line

Cashier / Front-end Supervisor
Freason IGA Southview, Grande Prairie, AB, ••••• to •••••

Trained new staff to work deli department and cashiers to work the front end
Supervised up to 8 staff members
Operated cash system, debit, credit card, cheques and charge accounts, balanced cash at end of shift,
Given Manager Card to perform following managerial duties :end of day Ring Offs, authorized payment by cheques, suspend and recall purchase orders, void, deleting and correcting any errors. Contacting Police when necessary and writing up reports when thief occurred. Dealt with customer complaints.
Cross trained to work the deli and bakery, non-foods, customer service, used
Lotto and Western Union equipment
Ordered store supplies, using the stores computer software for ordering, receiving stock and restocked shelves
Introduce and demoed new product to customers, up selling, increasing sales revenue
Notified customers of in store sales, by using the internal paging system


Personal Care Attendant
Home Health Care Services, Twillingate, NL, ••••• to •••••

Household budgeting, shopping and banking
Maintained daily written report on client
Gave medication as required
Scheduling medical appointments
Provided physio and occupational therapy as prescribe by Doctor
Provided necessary daily living life skills


Education and Training
Medical Office Assistant, ICS Correspondence, Quebec, ••••• to •••••
Windows •••••, Microsoft 1 & 2, Excel 1, Academy of Learning, Grande Prairie, AB, ••••• to •••••
Home Health Care, Key in Technical, Carbonear, NL, ••••• to •••••


Awards and Achievements
Received recognition three times for excellent in Costumer Service while working at Marks Work Wearhouse


Volunteer Work
R. Work Group , Reception and Clerical duties
Grande Prairie, AB


References Available Upon Request