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EDUCATION:

University of Phoenix Chicago, IL•••••
Bachelor of Science Degree in Psychology Anticipated Graduate date: May •••••
Associates of Science degree in Psychology••••• Graduated: •••••
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WORK EXPERIENCE:

Carver Community Action Agency Galesburg, IL••••• June ••••• Feb •••••
Intake Worker
Provide direct services to clients
Complete online/manual applications
Deal directly with numerous vendors
Manage client information
Provide case management
Complete training and attend meetings
Answer incoming calls and listen to clients needs.
Gather and record vital information regarding clients needs.
Verify all information relevant to meeting the client need.
Review and analyze information gathered during the intake
Identify needs and possible sources of help.
Refer clients to the most appropriate resources.
Maintain client confidentiality.

Wal-Mart- Galesburg, IL •••••Jan ••••• June •••••
Cashier
Issue receipts, refunds, credits, or change due to customers.
Process merchandise returns and exchanges.
Cash checks for customers.
Trained new employee as per requirements.
Answer the questions of customers and resolve them in a timely manner.











Sirloin Stockade- Galesburg, IL•••••Feb ••••• Dec •••••
Cashier/waitress
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
Ensure that customers are enjoying their meals and take action to correct any problems.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Prepare receipts, itemize items, total meal costs and sales taxes


Greatest Expectations Galesburg IL••••• May ••••• November •••••
Hair Dresser/ Hair washer
Cut and Styled clients hair
Washed clients hair
Perms and Dyes
Sold beauty products


SKILLS:
Detail Oriented
Excellent Time Management Skills.
Enthusiastic
Excellent Verbal and Written Communication Skills
Microsoft Word, Excel, PowerPoint, XP, Internet, and E-Mail.


COMMUNITY ACTIVITIES:
Volunteer at the Knox County Boys and Girls Club.
Provide Youth Services for Church Events












••••• •••••
••••• D Brittany Dr
Oxford, Ms •••••


REFERENCES



Susana Olivas
Child Welfare Specialist
Lutheran Social Services of Illinois
••••• •••••th Street
Rock Island, Illinois •••••
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Pam Bess
Pizza Delivery Driver
Pizza Hut
••••• West 2nd Street
Galesburg, Illinois •••••


Jennie Shelton
CEO
Carver Community Center
••••• East Main Street
Galesburg, IL •••••
(•••••) •••••