Operations Analyst

An innovative Business Analyst with ••••• years of E-commerce experience in banking, semi-conductor and retail industries. Who provides key support and accelerated effort towards realizing data as an asset for your organization; applying expertise in data cleansing, collection and interpretation to maximize the value of all global customer and transactional data.

SUMMARY OF QUALIFICATIONS
&#•••••; Excellence in issue management, data analysis, quality control, EDI message validation and vendor management
&#•••••; Data mining, analysis and integrating data from disparate internal and external sources.
&#•••••; Delivering business solutions for business partner and application integration; specializing in EDI environments.
&#•••••; Formal process experience and large system experience; such as, JAD and RUP sessions.
&#•••••; Delivering supply chain Procurement to Payment processes; Domestic and international.
&#•••••; Achieving critical success factors exceeding Key Performance Indicators (KPI).
&#•••••; User Acceptance Testing (UAT), including test strategy, test plan, test scenarios and coordination with end users.
&#•••••; Unified Modeling Language (UML) usage for assigned sections of new application. Usually for definitions of test scenarios and Use Case Modeling.
&#•••••; SalesForce, advanced user, custom report generation.
&#•••••; Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.

FUNCTIONAL SKILL SETS
Data Mining technologies include SQL, TOAD. EDI, XML, Flat file integration. GXS, AI mapping, Harbinger TLE/Workbench, EDISIM, SPS WebForms, XIGN, Remedy BLT, SalesForce, SpecBuilder, SIGABA, MS Office, excel-pivot tables, charting, macros

PROFESSIONAL EXPERIENCE
Cisco Systems, Inc., San Jose, CA 8/•••••/•••••
Consultant - B2B E-commerce Business Solutions Analyst
&#•••••; Craft and document enablement of a new payment system platform.
o Liaised with business and functional owners to create Business Process and Use Case models for new platform. Applied Unified Modeling Language (UML) concepts in creation of these models.
o Performed GAP analysis of business and system process work flows. Mined test scenario data for User Acceptance Testing (UAT). Created end user documentation and training materials for new payment system platform.
&#•••••; First bank partner released to production on schedule with no exceptions noted.

JP Morgan Xign, Pleasanton, CA •••••/•••••/•••••
Data Integration/E-commerce Business Analyst
Business Analyst for J.P. Morgans Treasury Services business. Order-to-Pay service arena.
Technical lead for supplier integrations for EDI, XML and CSV electronic transaction documents.
&#•••••; New supplier integrations routinely exceeded established service level agreements (SLA) and contributed to a backlog of integrations ready to begin. Using JAD techniques with each BUYER (customer), established their unique supplier integration (workflow) default test plan and use case model. This workflow resulted in a ••••• percent reduction in integration cycle time. Buyer/supplier pre-work had to be completed prior to the integration clock starting. Backlog was eliminated within three months.
&#•••••; Created custom reports in ••••• to aid in tracking performance to integration SLA
&#•••••; Utilized TOAD SQL for data queries to track data flow and resolving exceptions; ensuring business and functional owner signoff.

Bank of America, San Francisco, CA••••• •••••/••••• •••••/•••••
Consultant - Project Lead/E-commerce Business Analyst
Business Analyst for this Fortune ••••• Six Sigma Company.
Technical lead for integrating global XML financial transactions.
&#•••••; Used Unified Modeling Language (UML) concepts in creation of Use Case Model and Business Process Requirements (BPR) for project plan incorporation. Defined framework and data flow for assigned SME to gather data for use case scenarios. Completing execution of plan resulted in Bank of America accepting XML formatted financial transactions.
&#•••••; Managed successful release of secure email project for e-commerce integration team. Documented project plan, work breakdown schedule, time cost budget, implementation and user acceptance plan.

West Marine, Watsonville, CA••••• •••••/••••• •••••/•••••
Consultant - E-commerce Business Analyst
Business Analyst for the largest boating retail and wholesale supply company.
Assignment involved WEB-based online and EDI supply chain administration.
&#•••••; Purchase Order Acknowledgment interface project for end business user group. Using Joint Application Design, JAD, key requirements were derived and entered to BRD and project, test and rollout plans. Led stakeholder user acceptance test plan resulting in user group accepted new interface. Designed and published user and trainer guides for usage of new interface. Closed project within schedule and under budget.
&#•••••; EDI four month on-boarding project targeting suppliers with $•••••k+ annual order volume. Managed external E-commerce partner providing on-boarding services. Created project, test and acceptance plans for partner. •••••+ new suppliers implemented for full procurement cycle transaction sets. PO, PO Ack, Change order, ASN, invoicing and catalog. Scrub, merge/purge, supplier account lists to target which suppliers to bring up on EDI.
&#•••••; Implemented key monitoring program increasing vendor performance accuracy by •••••%. Using Joint Application Design, JAD, initiated strategic meetings, and collaboration sessions with Merchandising and vendors to reduce EDI supply chain lifecycle exceptions.
&#•••••; Developed and implemented process improvement in exception recovery, reducing recovery time by •••••%.

Contivo, Inc., Mountain View, CA ••••• 5/••••• 8/•••••
E-commerce Business Analyst
&#•••••; Developed and published ••••• new mapping eCommerce standard interface rules for Contivo Analyst application, including SAP to x•••••, x••••• to SAP, PIP to SAP, SAP to PIP, OAG to x••••• and x••••• to OAG. These new rules reduced reliance on outsource consulting hours.

Advanced Data Exchange, Newark, CA••••• 4/••••• 4/•••••
Electronic Commerce Implementation Specialist
&#•••••; Implemented ••••• business partners during first ••••• days on the job, averaging less than 5 days turnaround per partner. Implementation process included creating customer-specific translation maps, generating test transactions to validate map, and investigating and addressing exceptions.
&#•••••; Increased customer satisfaction of contracted services by •••••% and further reduced partner implementation time by •••••%.
&#•••••; Reduced monthly mapping status report runtime by •••••% by streamlining data entry and automated charting of status data.
&#•••••; Enabled management to accurately forecast future resource requirements by creating value added auto-loading monthly and year-to-date status charts.


Hewlett-Packard, Palo Alto, CA ••••• 7/••••• 4/•••••
Agilent Technologies, Santa Clara, CA
I.T. Specialist, Project Lead/E-commerce Business Analyst
&#•••••; Led EDI implementation and initiatives in improving delivery of e-commerce solutions for this Fortune ••••• Company. Developed and mapped applications to EDI and system specification.
&#•••••; Reduced daily production exceptions by •••••% by implementing problem resolution and corrective measures, eliminating reoccurring issues.
&#•••••; Managed a six month new supplier ramping project. Coordinated six regional EDI processing with HP" supplier seminars. Scrub, merge/purge, supplier account and separate contact lists to target which suppliers to bring up on EDI. Created project plan, test plan and metrics to track performance to plan of project. Netted ••••• new supplier partnerships.
&#•••••; Led Metric Cycle Time project, Created project charter, project plan, test plan and metrics to track performance to plan of project. Reducing time to create and publish monthly, (•••••%), and year-end, (•••••%) EDI statistical reports.

EDUCATION AND PROFESSIONAL DEVELOPMENT
PMP Preparation Training, UC Berkeley Extension, San Francisco, CA
B. S. Business Administration Candidate, San Jose State University, San Jose, CA
AA Business, West Valley College, Saratoga, CA
Certificate, Oracle Fundamentals, Santa Clara Adult Education
Certificate, Advanced EDI Concepts, U C Berkeley Extension