Operations Manager

OBJECTIVE

Seeking a position that enables me to enhance my management and/or mortgage banking skills and offers advancement opportunities.

WORK EXPERIENCE
American Home Mortgage, Columbia, MD•••••••••• •••••
(Formerly Columbia National Mortgage)

Vice President and Regional Operations Manager••••• Nov ••••• Aug •••••
Responsible for the day-to-day functions of managing a center of up to ••••• people that consisted of processors, underwriters, closers and post closers. We supported over ••••• loan officers in Northern Virginia, Tennessee, Kentucky, and South Carolina.

Processing Team Leader ••••• July •••••November •••••
Supervised ••••• processors while maintaining a caseload of approximately ••••• loans. Ability to underwrite conventional, FHA and VA loans approved through the automated systems, DU and LP along with conventional and FHA appraisals. Responsible for writing performance reviews and training processing staff. Conducted bi-weekly staff meetings to keep processors abreast of recent changes.

Carolina Mortgage Company, Fayetteville, NC ••••• September ••••• July •••••
Loan Officer
Processed VA, FHA, and conventional loans to include the applications process by dealing directly with borrowers and real estate agents while working unsupervised in a satellite office. Verified accuracy of credit documents prior to submitting file for loan approval.

Pentagon Federal Credit Union, Fayetteville, NC ••••• May ••••• August •••••
Loan Officer
Responsible for reviewing and approving consumer loan applications for secured and unsecured loans up to $•••••,••••• Supervised the teller staff and assisted the customer service section when needed.

First Security Mortgage Corporation, Fayetteville, NC •••••August ••••• May •••••
Loan Processor
Processed VA, FHA and conventional loans by working directly with originators, real estate agents and borrowers. Submitted files to underwriting for final approval, prepared closing packages and reviewed closing documents to authorize attorney to disburse funds on loans.



•••••
NationsBank, Mannheim, Germany ••••• May ••••• June •••••
Credit Services Representative•••••
Managed a $3million loan portfolio. Evaluated credit applications for secured and unsecured loans, conducted interviews, made recommendations for loan approvals, prepared loan documentation, maintained files and controlled collateral documents. Performed follow-up on delinquent loans. Acted as alternate safe custodian.

Merchants National Bank, Mannheim, Germany ••••• June ••••• May •••••
Customer Service Representative,.
Opened/closed accounts to include checking, savings, and CDs. Performed all functions related to maintaining these accounts. Serviced and balanced the automated teller machines.

Bishop Trust Company, LTD, Honolulu, HI ••••• •••••
Tax Officer ••••• October •••••February•••••
Prepared fiduciary and individual income tax returns, and Exempt organizations returns. Computed cost basis information on sales of securities and real property. Maintained quality control of over ••••• trust accounts. Maintained correspondence with Internal Revenue Service. Supervised overtime staff of over ••••• people during tax season.

Property Assistant••••• October ••••• October •••••
Assisted real estate officer with the upkeep of real estate property under the trust agreements. Accepted rental applications and investigated accuracy.

Carolina Mortgage Company, Fayetteville, NC••••• April ••••• July •••••
Loan Assistant•••••
Assisted the Loan officer with processing VA, FHA, and conventional loans. Responsible for setting up files, ordering appraisals and taking loan applications. Handled quality control procedures.

Thorp and Clarke Attorneys, Fayetteville, NC•••••September •••••April •••••
Secretary
Prepared all real estate legal documents necessary in closing real estate
mortgage loans. Received authority as a notary public.

Manpower Temporary Services, Fayetteville, NC ••••• March September •••••
Loan Assistant
Worked at First Union Mortgage Corporation. Responsible for setting up files, ordering appraisals, and taking applications.

EDUCATION

Hawaii Pacific University, Honolulu, HI •••••••••• •••••
Some accounting coursework completed.