Os/390/ibm/mainframe

Laserjets II - III

OPERATING SYSTEMS

OS/•••••, DOS, DOS/VSE, MVS/ESA, MVS/XA, VM/VSE, UNIX (hp-ux), WINDOWS •••••, •••••, ••••• WINDOWS •••••, WINDOWS NT and WINDOWS NT WORKSTATIONS, Mainframe Product (CHANGEMAN)

Databases

SQL, dBASE, DB2, IMS/DLI, Microsoft SQLServer

LANGUAGES

COBOL, PASCAL, FORTRAN, VISUAL BASIC, C, C•••••, Cobol, RPG, CL, Java, Delphi.

SOFTWARE PACKAGES

ISF, ICCF, CICS, CMS, VTAM, VSAM, JCL, JES•••••, CA•••••, CA•••••, Netview, POWER, SPRI, QVIEW, TSO/ISPF, RACF, FTP, TCP/IP, EDGE, FAQS SCHEDULER, Foxpro, EasyTrieve, CC:Mail, Microsoft Exchange, Telnet, MS Outlook Express, Internet Search Tools, Lotus Notes, MICROSOFT OFFICE•••••, CONNECT:Supertracs, CONNECT:Mailbox, CONNECT:Direct (NDM), X-Modem Z-Modem, Async, Bi-sync, Hyperterminal, Procomm Plus, PC Anywhere, Zeke/Zebb, Omegamon, REMEDY

EXPERIENCE

SOCIAL SECURITY ADMIN. NCC BLDG.

Cobol Programmer (Temp. position ending)

(SETA CORPORATION)

JUNE ••••• to PRESENT

FUNCTIONS INVOLVED CODING (Cobol) THE NECESSARY CONNECT:Direct PROCESSES ON BOTH THE MAINFRAME and NT PLATFORMS TO ALSO FACILITATE THE SUCCESSFUL FILE TRANSFER OF SSAs AUTOMATED PROCESSING AND DELIVERY OF STATE AND FEDERAL FUNDS TO RECIPIENTS IN LESS THAN ••••• HRS.

PROVIDE TECHNICAL SUPPORT to SSAs PRODUCTION FILE TRANSFER MANAGEMENT SYSTEM.
EXTENSIVE USE WITH IBM UTILITIES, VSAM FILES, TSO/ISPF and JCL SUPPORT SSAs DATA EXCHANGE USING CONNECT:Direct
INTERFACE WITH CUSTOMERS TO SETUP and ESTABLISH CONNECT:Direct FILE TRANSFER PROCESSES. SETUP THE NECESSARY SECURITY,TEST and PLACE INTO PRODUCTION THE NECESSARY DATE EXCHANGE.
SUPPORT THE NETWORK CONNECTIVITY FOR ALL FIELD OFFICES.
CREATED BATCH ROUTINES TO SEND AND RETRIEVE DATA FROM THE MAINFRAME. CONFIGURATIONS AND FILE TRANSFERS WERE MADE TO BOTH INTERNAL AND EXTERNAL HOSTS.
SCHEDULED AND IMPLEMENTED ALL SYSTEM ACTIVITIES INCLUDING BACKUP PROCEDURES, OPERATING SYSTEM UPGRADES AND HARDWARE CONFIGURATIONS.


NATIONSBANK BANK OF AMERICA

DATA SUPPORT ANALYST

JULY ••••• to May •••••

COORDINATING CUSTOMER TRANSMISSIONS, SET-UPS and TESTING PRIOR TO PRODUCTION IMPLEMENTATION and MANIPULATION OF CONNECT:Mailbox

SETUP/ INSTALL TRANSMISSIONS Via MAINFRAME COMMUNICATION PROTOCOLS ASYNC, BISYNC and SNA DATA TRANSMISSONS Via PC MODEM-BASED COMMUNICATION PRODUCTS, Procomm Plus and Hyperterminal USING XMODEM and ZMODEM, VT•••••, VT••••• TERMINAL EMULATION.
TRANSMIT and RECIEVE DATA via CONNECT:Direct, CONNECT: Mailbox.
SUPPORT CHANGEMAN FOR PRODUCTION INSTALLATIONS, MONITOR •••••DULER, CUSTOMIZE PANELS and CREATE , QUERY and APPROVE PACKAGES.
PROVIDE WEEKLY STATUS UPDATES ON PROGRESS OF CUSTOMER SETUPS/ TRANSMISSIONS TO TEAM LEADER.
MANAGE SERVER DISK SPACE, MEMORY, CACHING, AND OTHER PERFORMANCE METRICS TO ENSURE THAT ALL SERVERS ARE OPERATING AT PEAK EFFICIENCY.
PROVIDE FIRST LEVEL TECHNICAL SUPPORT ON PROBLEM RESOLUTION PROCESS REGARDING CONNECTIVITY RELATED ISSUES.
INTENSIVE PHONE COMMUNICATIONS WITH CUSTOMERS/CLIENTS REQUIRING EXCELLENT TECHNICAL AND ANALYTICAL SKILLS.


TELESPECTRUM WORLDWIDE

SEPTEMBER ••••• to JUNE •••••

SYSTEMS SUPPORT SPECIALIST

PROVIDE DESKTOP/HELPDESK and OPERATIONAL SUPPORT FOR I.T. DEPARTMENT using WIN•••••, WIN•••••, WINDOWS NT WORKSTATION USERS IN A CLIENT/SERVER LAN/WAN ENVIRONMENT

PROVIDE PC, UNIX, WINDOWS ••••• and WINDOWS ••••• - NT SUPPORT and TROUBLESHOOTING FOR OVER (••••• WORKSTATIONS).
ROUTINE SYSTEM and FILE ADMINISTARTION FOR UNIX SYSTEM (Information gathering/ searching, file permissions and file modifications).
PROGRAM SCRIPTING (Foxpro) FOR EXTRACTION OF DATA and AD HOC REPORTING.
TROUBLESHOOT HARDWARE PROBLEMS AND MAKE A DETERMINATION OF WHEN TO CALL THE HARDWARE MAINTENANCE VENDOR. IF VENDOR ACTION IS REQUIRED, COORDINATE WITH AND SUPPORT THE VENDOR UNTIL THE PROBLEM IS RESOLVED.
PROVIDE TIMELY AND ACCURATE PROGRESS STATUS ON ALL ONGOING SUPPORT ISSUES, WITH AN EMPHASIS ON PROBLEMS, ISSUES, AND CONCERNS.
MANAGE AND TRACK IP ADDRESSES, COMPUTER NAMES, E-MAIL ADDRESSES, AND USER PINS.
COMMUNICATIONS W/CLIENT MANAGERS FOR VERIFICATION OF FILE TRANSMISSIONS and OPERATOR PRODUCED CLIENT DELIVERABLE REPORTS ON A DAILY- WEEKLY - MONTHLY BASIS.
CREATE and MAINTAIN ALL DOCUMENTATION and PROCEDURES.
EXCELLENT ANALYTICAL, ORGANIZATIONAL and PROBLEM SOLVING SKILLS AS WELL AS STRONG ORAL and WRITTEN COMMUNICATION SKILLS.
DIRECT MARKETING ASSOCIATES COMPUTER SERVICES

NOVEMBER ••••• to AUGUST •••••

OPERATIONS SHIFT SUPERVISOR

SUPERVISED A STAFF OF FOUR PRINT OPERATORS IN A HIGH VOLUME DIRECT MAIL SHOP PRIMARILY ENGAGED IN PRINTING OF PROMOTIONAL and ADVERTISING - MATERIALS FOR CLIENTS INCLUDING: MCI, ••••• PRICE, COMMERCIAL CREDIT etc

MONITOR and OPERATE OVERALL SYSTEM, PROCESSING PRODUCTION/ BATCH JOBS &PERFORMING SYSTEM BACKUPS (IBM ••••• - MVS/ESA).
ANALYZE PERFORMANCE INDICATORS SUCH AS SYSTEMs RESPONSE TIME, NUMBER OF TRANSACTIONS PER SECOND, and NUMBER OF PROGRAMS BEING PROCESSED AT ONCE, TO ENSURE THAT SYSTEM IS OPERATING EFFICIENTLY.
INITIATES TEST OF SYSTEM PROGRAMS and OBSERVE READOUT ON MONITOR OF ERRORS OR WORK STOPAGE
REVIEW SYSTEM CAPABILITIES, WORKFLO and SCHEDULING LIMITATIONS TO DETERMINE IF REQUESTED CHANGES TO OPERATING SYSTEM ARE NECESSARY.
RESPONSIBLE FOR DAILY PRODUCTION QUANTITIES, WHILE MAINTAINING STRICT QUALITY STANDARDS.
GROUP 1 SOFTWARE PRODUCTS (Mailstream Plus, Code 1 Plus, List Converts) etc
WORKERS COMPENSATION COMMISSION ( STATE OF MARYLAND )

COMPUTER SPECIALIST

JANUARY ••••• to OCTOBER •••••

RESPONSIBLE FOR UNIX RS/••••• DOCUMENT IMAGING SYSTEM INCLUDING SPACE MANAGEMENT (Cache, Databases, File maintenance), SYSTEM PERFORMANCE, OSAR I/O FUNCTIONS, SCHEDULING OF DOWNTIME FOR SYSTEM MAINTENANCE, and PROCUREMENT OF HARDWARE and SOFTWARE.



MONITOR PRINT SERVERS AND TROUBLESHOOT/RESOLVE ALL NETWORK PRINTING ISSUES.
DEFINE PROBLEMS AND ESTABLISH FACTS FROM DATA COLLECTED TO DRAW VALID CONCLUSIONS TO DETERMINE ORIGIN OF SYSTEM PROBLEMS.

WORK WITH MANAGERS TO ENSURE THAT END USERS HAVE ALL REQUIRED EQUIPMENT PROPERLY INSTALLED AND CONFIGURED BASED ON SPECIFIC PROJECT REQUIREMENTS.

PROVIDED HELPDESK SUPPORT ON GATEWAY PCs (Dos •••••, Workflo, Win•••••, ) and AS/••••• (via Rumba).

PROCESSING BATCH WORK ON AS/••••• USING QBATCH, QINTER, QPGRM.
CERIDIAN EMPLOYER SERVICES

OPERATIONS ANALYST

JUNE ••••• to APRIL •••••

RESPONSIBLE FOR SUCCESSFUL COMPLETION AND ACCURACY OF ALL JOBS OPERATING IN A MVS/ESA ENVIRONMENT USING an IBM ES••••• MAINFRAME.

PROVIDE TECHNCIAL GUIDANCE IN SUPPORT OF LARGE MAINFRAME ENVIRONMENT
ANALYZE PROCEDURES, PROCESSES and RECOMMEND IMPROVEMENTS.
RESPONSIBLE FOR INITIALIZING, PROGRAMMING, SYSTEM MAINTENANCE, PRODUCTION SUPPORT AND TUNING OF SEVERAL DB2 SUB-SYSTEMS.
MAINTAIN DATA INTEGRITY THROUGH DAILY BACKUP OF ALL FILE SERVER INFORMATION. ENSURE THAT AN EFFECTIVE TAPE ROTATION IS MAINTAINED.
INTERFACING WITH PROGRAMMERS TO RESOLVE SOFTWARE ISSUES and ABENDS
MONTHLY COORDINATIONS WITH SYSTEMS GROUP and PROGRAMMING ON MODIFICATIONS and REVISIONS OF JOB STREAMS.
INSTALLATION OF PATCHES and RELEASES FROM SYSTEMS SOFTWARE GROUP.


EDUCATION

CATONSVILLE COMMUNITY COLLEGE, •••••

COMPUTER INFORMATION SYSTEM
DATA PROCESSING INSTITUTE, •••••

COMPUTER SYSTEMS TECHNOLOGY
REFERENCES AVAILABLE UPON REQUEST





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