I am a dedicated professional whose integrity, persistence and competitive spirit have been prominent in employment and academic pursuits where meeting deadlines, achieving goals, and using measured judgment has been crucial in delivering results. Set high expectations for performance for self and others to promote company growth. Make sound and timely decisions to service customers requirements. Consider a broad range of issues and/or factors regarding a problem, formulating solution options for use in recommendations or decision-making. I will be relocating to Florida in June.
••••• demonstrates daily that she understands what business is all about. She thrives under adversity. Almost without exception, she puts the customer first, feeling that the key to good business is a satisfied customer.
Tracy Norton, Service Facilitator, FedEx Custom Critical
FedEx Custom Critical, Uniontown, OH 4/••••• to Present
Inside Sales representative •••••/•••••Current
Develop customer relationships, provide basic account management
Communicate with regional and territory sales managers, make scheduled sales calls with sales representatives to explain new services and back up sales staff on field calls
•••••% Inside Sales •••••% Field sales
Contact existing customers as a follow up to previous activity. Leverage sales techniques to create top of mind awareness and generate additional leads.
Update contact information for existing customers and qualify potential customers via phone and email.
Provide quotes and set up shipments, offer spot pricing and determine brief case pricing options
Work closely with upper management and Marketing on promoting new and existing services
Target inactive account data base and increase incremental revenue by •••••% for FY•••••
My revenue generation of new and existing accounts from FY•••••FY••••• by •••••%
Revenue Generation of transactional accounts from FY•••••FY••••• grew by •••••%
••••• Financial project increase of •••••% from FY•••••
••••• Financial project increase of •••••% from FY•••••
Senior Lead Agent / Operations 4/•••••/•••••
Set up loads for customers, tracking shipments from start to finish and securing options for timely payment
Relay correct information to drivers and confirm shipment information with all parties
Maintain good relationships between operations and customer service
Secure all hazardous materials information on loads and maintaining Canadian compliance
Provide current information on procedural changes with weekly phone calls
Cross-trained in accounting, marketing, and safety
Negotiates with drivers and persuades customer to use new services such as air, LTL and white glove.
Has passed personality profiles such as Myers Briggs
Instrumental in reduction of outstanding bills from $•••••,••••• to $•••••,••••• during a two month period in ••••• through thorough research and comparison of data
Utilized proactive approach to cover ••••• tractor trailer loads for Random House project resulting in $•••••K worth of business for client in one week, May •••••
Member of Millionaire Club 6 years and a Diamond Award Winner.
Acknowledged for Outstanding Delivery Service, Outstanding Pick-up Service, Customer Applause, and Going the Extra Mile
Created National Accounts Team and served as Senior Lead Agent for R.R. Donnelly, Quebecor World Logistic, C.H. Robinson Logistics, and Random House.
- CONCENTRATED TRAINING IN -
Principles of Sales•••••Sales Management
Business and Professional Speaking•••••Group Decision Making
Sales Techniques•••••Interpersonal Communication
- EDUCATION -
The University of Akron, Akron, OH
B.A. Business Communications
Major, Business and Organizational Communications
2nd major, Public Relations
Sales and Marketing Minor
Red Cross Blood Drive
Have a Heart Radio-thon
Ohio Reads Program
Childrens Hospital Tree Festival
Local Food Bank
March of Dimes
St. Jude Fund Raiser
Green Good Neighbors Christmas Drive
I am a very dedicated and motivated team player who will go above and beyond expectations. I can re-locate very easily for a great opportunity. I am a very social out going individual who enjoys hard work and interaction with in my community.
••••• LYNN •••••
••••• Woodward Avenue••••• •••••
Akron, OH •••••••••• •••••
Dear Sir or Madam
In the interest of exploring opportunities within this industry, I have enclosed my rsum for your review. I am relocating to Florida on my own in March and can travel as much as needed. I desire a challenge and I possess the ability to learn quickly and have the flexibility to travel as much as needed. I would greatly appreciate the opportunity to be part of the team.
Determination and dedication to my professional future has been instrumental in the pursuit of my education as well as my employment. Additionally, I offer the following:
ability to comprehend, interpret, and apply technical job knowledge while providing service to customers;
proficiency in identifying, analyzing, and responding to the needs, feelings, concerns, capabilities, or interests of others in a manner that generates confidence and encourages support;
aptitude to prepare written information in precise, accurate, concise, and universally understood ways, accurately interprets written documentation; and
Willingness to participate as a member of a team and make contributions that positively impact the teams goals.
Upon your review of my rsum, I would appreciate the opportunity to interview with you, at your convenience, to discuss in detail how my qualifications match your expectations of a candidate for this position. I am also willing to consider relocation for the right opportunity.
If you have further questions, please contact me at ••••• Thank you for your time and consideration. I look forward to hearing from you.
••••• Lynn •••••