SUMMARY OF QUALIFICATIONS In-active Top Secret Government Clearance. In-active Secret Clearance Over years experience in call center/email support Four years experience as senior help desk technician in a Windows /XP environment. Experience training and cross-training new technicians to achieve their fullest potential. Able to work well with multiple tasks and short deadlines. Able to think “outside the box” to get a job done in as short a time as possible without sacrificing quality of ... More