Summary : Provided responsive quality customer service and support at all times. Performed immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence. Functions as the customer’s single point-of contact for problem escalation and resolution as required. Record all incidents while maintaining accountability and ownership until resolved. Inter-faced with the appropriate technical personnel to resolve the customer problems ... More
CAREER To obtain a challenging position in the data-- OBJECTIVE: telecommunications industry that will afford the opportunity for continued professional as well as personal growth. EDUCATION: WEST CHESTER UNIVERSITY: West Chester, PA Bachelor of Science in Criminal Justice; May EXPERIENCE: August - VOLT TELECOMMUNICATIONS GROUP, Orange, CA. Telecommunications Service Technician Installation - Maintenance - Repair for the Harrisburg PA. Region Provide Technical support to customers. ... More
Summary of Qualifications Microsoft Certified Professional with years experience in IT operations and processes. Strong problem solving, organizational and planning skills. Experienced in team and individual direction, design concepts, and public speaking. Technological expertise in PC and networking support, hardware/software troubleshooting and repair. Pursuing Bachelors Degree and MCSE. Software and Hardware Systems Server management and support. Help desk support and operation. Use of ... More
