Employment HistoryMay – present Computer Technician, IBM•Installing, configuring, upgrading and customizing both hardware and software on IBM desktops, notebooks and servers.•Testing of these new or upgraded hardware/software components.•Troubleshooting and solving computer related problems in both hardware and software.•Updating BIOS, Embedded Controllers and Security patches for all Windows Operating Systems.•Email programs such as configuring Lotus Notes . and Microsoft Outlook ... More