Valor Telecom Texarkana, TX Customer Service Supervisor Supervisor Name: Yvonne Blair Rate: $. Hour per week: I received incoming supervisor calls, including questions from representatives and escalated outside calls including follow through on resolution (line changes, supplemental payments, enrollment, etc). I monitored daily duties of assigned representatives. I reviewed representatives call volume and quality via Symposium, routine skill assessment, and phone reports .I worked on ... More
