EXPERIENCE Consumer Technical Support Technician – Present Embarq (United Telephone Systems) Receive incoming calls from customers (residential and business), field technicians, and lower level technicians to assist in troubleshooting high-speed internet connectivity Submit tickets regarding customer contacts using company approved ticketing and escalation software and procedures Handle misdirected customer calls as necessary Train and develop new technicians using company approved ... More
EXPERIENCE Advanced Computer Support Technician Consumer Technical Support Technician II – Present Embarq (United Telephone Systems) Receive incoming calls from customers (residential), field technicians, and lower level technicians to assist in troubleshooting high-speed internet connectivity Submit tickets regarding customer contacts using company approved ticketing and escalation software and procedures Handle misdirected customer calls as necessary Train and develop new technicians ... More
