SUMMARY: I am a result orientated style worker diligent and success driven. Excellent customer service communication with proven skills in all aspects of the business community from technical to administrative.
Present: Macys Greenbrier PT Mall•••••November ••••• - Present•••••Chesapeake Virginia
Sales associates and customer service representative, organizing and keeping my depart clean, assisting customers with finding the best product to suit their needs, working the cash register for opening and closing, resolve customer refund and credit issues.
Video By Lina PT•••••January •••••
A small web design and video production company; responsible for sales, administrative and technology duties. Customize and design websites for clients including trouble shooting of HTML coding, Web hosting and consulting. Creating banners business cards and other graphic designs. Setting up ecommerce sites including PayPal, Amazon, Google and Pay Simple. Script writing for commercials producing, and editing video footage for Internet commercial purposes. In charge of all social networking sites building a brand name and advertising through Twitter, Facebook Fan page, Google+, Delicious, Manta Connect and LinkedIn for Video by Lina. Trouble shooting computer software and hardware problems. Interviewing and hiring of independent sales representatives.
March ••••• April •••••
The Niche Imports Sicklerville, NJ•••••
Created and maintained company website, constructed customer database utilizing MS Access, generated queries for efficient customer data and product look-up. Originate letterhead, business cards and managed accounts for clients on general contract consignment. Verified and processed customer orders, researched competitors sites for price comparisons. Sell, consult and updated inventory, organized and coordinated home sales presentations and met my sales goal at each one.
Technical Analyst II •••••June ••••• Jan. •••••
Broadview Networks •••••Horsham, PA
Continual monitoring and management of Telco leased lines to ensure alarm receipt, repair and processing procedures are followed:
Accountable for generating and processing Remedy trouble tickets for technical support and service. Identify and isolate alarms for the purpose of troubleshooting routers and switches LAN, WAN, PPP connections and transport issues with TCP/IP and UDP application via remote workstation and terminal emulation application. Perform basic diagnostics of the outage and dispatched as needed to the appropriate Telco carriers field service technicians when needed. Responsible for updates and follow-through concerning escalation procedures when major catastrophes occur to upper management in a timely manner.
Telecom Coordinator/Team Lead••••• Sept. ••••• Jan. •••••
Uunet Worldcom ••••• Fairfax, VA
Set-up and developed web based procedures, policy guidelines and other reference materials as a point of contact to assist the NOC in troubleshooting and resolving network outages.
Assisted in the analyzing and diagnosing of trouble tickets associated with dial-up, UTP equipment to help minimize downtime. Provide technical, administrative and documentation support to project teams and management staff. Served as a liaison between UUNET top Telco clients as required and escalated to inner department Managers and Supervisors as needed when specific, in-depth functional support was required. Set-up vendor training for new equipment and new protocol applications when needed provided training to the Telco department on how to utilize the website and update new information links.
Keller Graduate School of Management (Present)
Masters of Network & Communications Management Program Concerns in: Electronic Commerce
Expected Graduation Date: 5/•••••
Bachelors of Science & Technology Management Concerns in: Network Communication Management
DeVry University, Chesapeake, VA GPA: •••••
Diploma Business Management
Essex College of Business, Newark, NJ
technical, admin., growth, growing, commitment, customers, clients, objectives,producer, solution