Patient Access Specialist

OBJECTIVE: PATIENT ACCESS SPECIALIST


DEMONSTRATED EFFECTIVENESS:
First and primary contact for customers
Check patients in/out
Verify eligibility for patient insurances, file claims, process x-rays
Schedule new and current patient appointments
Consult with patient re: treatment plan details, costs, insurance coverages, payment plans, and scheduling
Create daily deposits for bank and credit card batches
Process cash, check, and credit card payments and write receipts.
Manage multiple-line satellite phone system with •••••+ extensions; responsible for Sales and General voice-mail boxes, route calls, e-mails, transfers, and messages, responsible for phone system updates and technical maintenance
Process incoming and outgoing mail; Pitney Bowes Postage Meters, USPS, FedEx shipping
Responsible for office inventory: ordering, organizing, coding invoices, and spreadsheet budgeting
Responible for all leased office equipment: repairs, counter logs, supplies of ink/toner, paper, (4 department Bizhubs)
Troubleshooting online issues, website tech support for customers
Assist with sterilization: set-up and re-stock of operatories and sterilization station

QUALIFICATIONS:
Highly organized, detail oriented Front Office Professional: •••••+ years experience providing thorough administrative and customer support
Dedicated and focused: able to prioritize, complete and follow through to achieve projected goals
Independent and self-motivated: able to grow positive relations with clients and colleagues at all organization levels
Computer skills including but not limited to: Dentrix, Microsoft Office and Open Office Applications, Adobe, Publishing software, Star2Star Satellite Phone Systems, Internet, iGoogle Docs, most all multifunction copier/scanners, etc.
Familiar with Sterilizaion Processes: have used autoclave (steam and dry-heat units), and water distiller

WORK HISTORY:
Front Desk/Business Office/Classified Support for IWANNA Publications and Sophie Magazine
Salon Manager for Hollywood Vampires Salon & Boutique
Real Estate Advertising Executive for Asheville Citizen-Times
Reception/Executive Assistant to George Morosani, & Associates
Front Office Coordinator for Dental office Deines, Huffman and Bunk, DDS
Licensed Property and Liability Insurance Agent for Earle Insurance
Optometric Technician/Asst to Drs. Douglas Kilgo and Matthew Cannon, O.D.
Evening Office Manager for Endodontics Practice Thomas Long, DMDPA
CNA for Brian Center Health and Rehabilitation
Active Army, Military Police Corps

EDUCATION:
Graduate of Rosman High School
NCDI Licensed Property and Liability Course
Certified Nurse Assistant II
Successfully completed ••••• weeks of Regular ARMY Basic Training and Advanced Individual Training to become an Active Military Police


*Reference letters available upon request