Patient Intake Representative

••••• J. •••••
••••• Hawken Street Apt. ••••• Bismarck, ND •••••

OBJECTIVE: To earn an entry level position in the healthcare industry, as a continuation of my academic pursuits and relevant work experiences. Please consider exploring my candidacy if you want a customer service oriented and responsible entry-level talent with a proven track record as a hard worker. My ideal position includes formal training and mentorship opportunities.

EDUCATION

Ohio University, Athens, OH
Bachelor of Science in Health; •••••
*Major in Health Administration and Minor in Business Administration
*Personally responsible for •••••% of college tuition and educational expenses.

RELEVANT WORK EXPERIENCE

Applebees, Solon, OH
February ••••• - August •••••
Server
-Ultimately responsible for customers dining experience, which includes order, payment and expectation management.
-Additional responsibilities include team participation, food preparation and delivery, and various other shift duties.

Subway, Middleburg Heights, OH
September ••••• - August •••••
Crew Member / Shift Manager
-Responsible for opening restaurant, preparing bread and food ingredients needed, and filling customer orders.
-Coordinated responsibilities between day and night shifts.

Bass Security Services, Inc., Bedford Heights, OH
October ••••• - January •••••
Temporary Employee
-Was a temporary employee through Everstaff Employment and Staffing Services.
-Assisted the National Customer Service Team by following up on jobs hired out to locksmiths nationally; also followed up with the location serviced to ensure the job was completed to their satisfaction.
-Position was heavily reliant upon professional telephone communication skills.

Watermark Audit Group, Inc., Rocky River, OH
July ••••• - August •••••
Collections Specialist
-Independently managed the reimbursement process for two large healthcare facilities.
-Responsible for calling insurance companies, third party administrators, or health claims payors, seeking additional reimbursement on behalf of the client.
-Heavily reliant upon excellent professional telephone skills, expected to be able to communicate contract provisions on behalf of the client.

Holzer Clinic - Athens, Athens, OH
Internship January ••••• - March •••••
Practicum September ••••• - November •••••
-Completed both as required part of curriculum.
-Assisted the staff (branch manager, receptionists, etc.) in daily operations of facility.
-Performed general office duties; including telephone support, presentation preparation, and report generation.
-Created data tables and charts using Microsoft Excel.
-Practicum was an overall look at the skills needed to manage a health care organization, internship was more