pc tech help desk

OBJECTIVE
A position that will allow me to utilize my skills for both business and personal growth





DESIRED OCCUPATION
Computer Hardware Engineers
Computer and Information Systems Managers
Customer Service Representatives, not listed separately



EMPLOYMENT HISTORY
Employer: Ingram Micro
Title: Senior Level 2 Technician
Location: Amherst, NY
Duration: •••••/••••• - •••••/•••••
Job Duties: Customer service of inbound and outbound calls
High volume call center
Configurations of main frame servers and support
Configurations of mid size servers and support
Configurations of laptops and support
Configurations of desktops and support
Configurations of Nas and San and support
Trouble shoot technical problems
Online telephone support
Training of Level 1 technicians
Ecommerce development
Website design
Compaq certified
IBM certified



Employer: Quality Market
Title: EDI/Receiver Manager
Location: Buffalo, NY
Duration: •••••/••••• - •••••/•••••
Job Duties: Various functions concerning EDI
Maintained all computers
Maintained all aspect of the EDI systems
All aspect of shipping and receiving

Employer: Bells Market
Title: Hot Food Manager
Location: Buffalo, NY
Duration: •••••/••••• - •••••/•••••
Job Duties: Developed & Maintained new hot food program
Managed Various store locations
Inventory control and sales cost analysis
Development of new product lines
Managed a staff of ••••• people





SKILLS AND ABILITIES
Motivating, developing, and directing people as they work, identifying the best people for the job
Using logic and analysis to identify the strengths and weaknesses of different approaches
Talking to others to effectively convey information
Working with new material or information to grasp its implications
Analyzing needs and product requirements to create a design
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.




HONORS AND ACTIVITIES
Owner of Cm sound systems ••••• Disc jockey for weddings and parties.
Owner of Kathys Catering ••••• ••••• catering of parties up to ••••• people.



DESIRED LOCATION
Within ••••• miles of: •••••