BUSINESS SUPPORT / SALES and CUSTOMER SERVICE
Professional leader experienced in customer service and supervisory positions in a variety of business environments. Attuned to the requirements associated with successful client service and satisfaction, negotiation and communication skills; with the capability to independently plan and direct business affairs. Background encompasses the ability to establish and build solid relationships with clients and all levels of management.
Areas of Knowledge
Team Development & Motivation
Quality Control Management
Safety & Compliance Management
Sales Opportunity Research
Successful Sales Presentations
Negotiation & Closing Activities
Client Needs Assessment
Customer Service & Satisfaction
Listening & Information Gathering
Business Support Effective in training, cross-training and evaluating employees in manufacturing and logistics facilities. Capable of proficiently meeting or exceeding production deadlines and requirements. Demonstrate knowledge of raw materials, production processes, quality assurance, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Sales Representative Identify and interview prospective clients to ascertain goals, requirements and capabilities. Demonstrate products or services based on client needs. Coordinate with third-party representatives when necessary, to ensure completion of sale according to required guidelines.
Customer Service Proficient at analyzing customer needs, determining and implementing course of action and responsibilities, and achieving desired outcome. Effective communication and interaction ensures client understanding of product or service, while follow-up methods measure satisfaction level or necessary adjustments to ensure satisfaction.
State of Michigan, Eligibility Specialist, Jackson, MI ••••• to present
Supervisor, US Census Bureau, Detroit, MI ••••• to •••••
Sales Agent, The Goedert Company, Adrian MI ••••• to present
Flow Thru Supervisor, TDS Logistics, Brownstown, MI ••••• to •••••
Substitute Teacher, Chula Vista Elementary School, Chula Vista, CA ••••• to •••••
Casino Host, Viejas Casino, Alpine, CA •••••
Supervisor of Residential Operations, Great Lakes Waste / Laidlaw, Adrian, MI •••••
Sales Agent, The Real Estate Center, Adrian, MI ••••• to •••••
Territory Manager, Waste Management, Inc., Adrian, MI ••••• to •••••
Machine Operator, General Motors Corporation, Adrian, MI ••••• to •••••
Mens Tennis Coach, Adrian College, Adrian, MI ••••• to •••••
Bachelor of Science, Business Administration, Siena Heights University, Adrian, MI
Certifications and Licensing
Licensed Real Estate Agent, State of Michigan
Class B Commercial Drivers License, State of Michigan
••••• E. •••••
••••• Ogden Hwy. Adrian MI ••••• * Phone ••••• * Email: •••••
PROFESSIONAL REFERENCES PERSONAL REFERENCES
Ms. Belva Davis Dean DiCiacca
Operations Manager, U.S. Census Bureau ••••• Linzden Dr.
••••• Grand River Temperance, MI •••••
Detroit, MI. ••••• Home Phone (•••••) •••••
Work Phone (•••••) ••••• Cell Phone (•••••) •••••
Scott VanEtten Chuck Chase
Director of Programs & Events ••••• Stonecrest Dr.
Christian Family Centre Adrian, MI •••••
••••• West U.S. Hwy. ••••• Home Phone (•••••) •••••
Adrian, MI ••••• Cell Phone (•••••) •••••
Work Phone (•••••) •••••
Home Phone (•••••) ••••• Dr. Landis Stewart
••••• Bent Oak Place
Dr. John Nelson Adrian, MI •••••
Principal, Chula Vista Elementary School Home Phone (•••••) •••••
••••• Buena Vista Way
Chula Vista, CA •••••
Work Phone (•••••) •••••
Past Owner, The Real Estate Center
••••• North Main St.
Adrian, MI •••••
Cell Phone (•••••) •••••
••••• E. •••••
••••• Ogden Hwy. Adrian MI ••••• ?Phone ••••• Email: •••••
Dear Sir or Madam:
II believe that employees who possess a diversification of experience and proficiency in their responsibilities prove to be valuable assets to any company.
I have supervised employees in an automotive manufacturing environment, packers in a warehouse and shipping company, truck drivers in waste management businesses, and canvassers in obtaining accurate census data. I ensured compliance with safety and quality standards, scheduled work assignments, handled disciplinary problems and conducted safety investigations. I believe the variety of employees Ive supervised prepares me to effectively contribute to a supervisory team in many types of work environments.
The enclosed rsum highlights my areas of knowledge. Additionally, Id like to outline my dedication to company success:
I consistently seek ways to improve processes and operations. I pride myself on servicing the customer while maintaining the profitability of the company. I take seriously the obligation to ensure customer satisfaction and the quality standards that they establish.
I maintain a clear focus on producing results. Commitment to company goals is necessary for sustainability in todays marketplace; and I strive to support this through continuous employee training and accountability.
In addition to a results-driven approach, I will uphold the highest level of work detail and ethical standards as a member of your team.
I am flexible and adaptable to both new situations and changing organizational needs.
I am certain that a face-to-face meeting would more fully reveal my positive attitude and ability to meet your expectations. Thank you for taking time to review my information. My telephone number is •••••; and I look forward to speaking with you soon.
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Enclosure - Rsum