••••• K. •••••
DYNAMIC SKILLS & EFFICIENT SOLUTIONS
Enthusiastic and detail-oriented healthcare professional with diverse experience that facilitates an intuitive ability to adapt within a variety of fast-paced and complex work environments. Dedicated commitment and an unwavering work ethic combine for success in executing multiple priorities and driving projects to completion through tenacity and focus on the immediate goals and long-term objectives of any organization. Solid communications, consistent reliability, and passion for excellence guarantee achievement of breakthrough results that exceed all expectations.
AREAS OF EXPERTISE
Healthcare Management & Administration Patient Relations Insurance Verification Corporate Operations
Customer Service & Support Research Multi-Tasking Time Management Communications
SHANDS TEACHING HOSPITAL Gainesville, FL
A comprehensive, private, not-for-profit hospital and leading referral medical center that specializes in tertiary care for critically ill patients.
Healthcare Management Intern •••••
Shadowed doctors and nurses, case managers, licensed clinical social workers, utilization reviewers and other professionals in the Patient and Family Care department to learn about administrative aspects of hospital management. Gained thorough knowledge of Medicare, Medicaid, commercial and private insurance practices. Conducted insurance verification and auditing, reviewed charts for patient status updates and discharges, and evaluated hospital placement. Observed management performance in prioritizing and planning staff action, research in healthcare regulations and reform, negotiations and presentations, and education of personnel.
Received ratings of above average from the department leader and internship preceptor for all task metrics, including work quality, verbal/writing skills, resourcefulness, reliability, professionalism, organization policies, judgment, and cooperativeness.
Enhanced the productivity of department leadership by contributing towards Medicare audits, which enabled management to utilize their time elsewhere as needed.
OAK HAMMOCK AT THE UNIVERSITY OF FLORIDA Gainesville, FL
An innovative Life Fulfilling Community (LFC) for retirees focused on learning, fitness, and health, complete with a resort-style environment.
Occupational Therapy Technician •••••
Oversaw new patient orders and referrals, including insurance verification, explanation of all charges and informational literature, and appointment scheduling. Provided follow-up confirmations of patient appointments as well as filed paperwork and handled phone calls and faxes. Worked with physical and occupational therapists in the therapy gym, ensuring flawless operations and directing patient exercises in balance, memory improvement, and strengthening. Interfaced with physicians and coordinated soft and hard chart updates, patient transfers, basic needs and oxygen/blood level checks, cleaning and sanitization.
Entrusted with full responsibilities as one of 2 technicians in charge of overall gym activity and sustained smooth department functioning by monitoring all personnel and patient needs.
••••• K. ••••• - PAGE 1
LOADTEST, INC. Gainesville, FL
A full-service foundation testing company with services such as lateral testing, cross hole sonic logging & sonar-based pile/shaft callipering.
Personal Assistant to the Vice President ••••• Present
Augments office operations by regulating file management, comprehensive organization, development of excel spreadsheets, and acting as receptionist. Liaises directly with civil engineers and executive leadership in orchestrating time sheets, expense reports, and job folder appraisal. Collaborates with the marketing director to support company promotions as well as details the planning for corporate events and conferences.
Improved employee focus and availability for critical tasks by assisting with secondary priorities whenever possible to maximize time usage for each individual.
Received multiple letters of recommendation from the vice president for exceptional service and commitment to success.
Personal Child Care Provider Gainesville, FL (••••• Present)
Served as nanny and babysitter (children aged 1 to 9) including long-term care, transportation, and household support.
EDUCATION & PROFESSIONAL DEVELOPMENT
Saint Leo University Saint Leo, FL
Bachelor of Science, Health Care Management (•••••)
Featuring course work in Anatomy & Physiology, Biology, Psychology, Business, Health & Management.
CPR Certification (•••••
••••• K. ••••• - PAG