Production/Operations Support

Qualifications for PRODUCTION SUPPORT ANALYST

Offers over ten years of experience in systems analysis and operations management with an emphasis in computer applications and database systems. Specializes in production modification, problem solving, and documentation. Proven effective in personnel management, computer programming, and client relations.

TECHNICAL SKILLS

Operating Systems: MVS, MVS ESA, Windows
Languages: JCL
Applications: MS Office
Other: Endevor, TSO, JES2, ISPF, RACF, Quickref, ZEKE, ZEBB, VM, RMM, JMR, Control-D, Dispview, Access Database,CA•••••, CA•••••, CA•••••, JCL CHECK.

PROFESSIONAL CONTRIBUTIONS

IT Operations:

Eliminated •••••% of holiday schedule errors by creating ZEKE calendars for over ••••• jobs.
Converted 1,••••• production jobs to CONTROL-D.
Coordinated 1,••••• electronic bank debits (ACH).
Approved final production turnovers with regard to JCL accuracy.

Management:

Increased the quality of delivery •••••% by creating procedures for over ••••• daily functions for the tape library at Onebeacon Insurance.
Directed marketing campaigns, which increased the sale of cellular phones by •••••%.
Managed $•••••K of petty cash.
Trained ••••• front-office staff.
Oversaw a department with •••••,••••• phones and accessories.

PROFESSIONAL HISTORY

Banking Adviser, METLIFE BANK•••••Pres
Operations Specialist, ONEBEACON INSURANCE •••••
Office Supervisor, ADVANCE CHECK SERVICE •••••
Senior Customer Service Representative, MOBITEL LTD. •••••
Duty Manager, TAJ SAMUDRA HOTEL •••••

EDUCATION

Certificate of Education, Advanced Level St. Josephs College


Willing to Relocate