SUMMARY•••••Skilled professional with ••••• years customer service, and purchasing experience. Recent experience in, manufacturing, telecommunications. Working in the areas of contract negotiation, inventory dollar reduction, customer support, SQL database administration, vendor support, material purchasing, customer service, inventory control, PO creation, management, call center customer service, invoice approval, and processing. Provided training and customer support to internal employees on People soft, and MS Access, Syspro MRP i.e. Solid professional able to work well in any type of situation.
Professional Experience•••••MetroMedia Technologies, Inc, Wooster, Ohio •••••Current
An international provider of outdoor advertising billboard printing
Purchases consumable manufacturing materials such as vinyl, ink, cardboard, and MRO spare parts such as screws, washers, machine parts, plastics, substrates, chemicals, Service, i.e. Purchasing done through use of MRP system po management, and creation.
Month end period closing, report generation, and accounting reconciliation of inventory, sales orders. Cost modifications using MRP, Physical inventory adjustments, and yearly physical counts. MRP system administrator. Reports generated using Crystal Reports.
Invoice matching, invoice approval using appropriate account codes working directly with accounting. RFQ for new material and services processed. Continually working toward vendor reduction and cost savings through the use of research and negotiation processes. Manages spare parts inventory for domestic and international faculties. Generates sales orders, and work orders to schedule work, and meet spare part order requirements. Transportation arrangements for international shipments, including commercial invoice, and packing lists working directly with freight forwarders, and brokers for ocean, air, and LCL loads. •••••Sprint, Mansfield, Ohio •••••
A leading provider of telecommunications services.•••••Senior Supply Chain Management Associate •••••
Provided management support to Supply Chain Management Administrators, buyers, and internal customers.
Inventory reduction $•••••,•••••, order-processing, resolutions of order issues, material planning, material delivery through logistics channels, inventory, forecasting, database management, inventory audits, and cycle counts
Team member SCM national forecasting team. Personally created a process and database used for forecasting material usage to meet service requirements. Received service award for creation of this process, and database Received quarterly excellence award for work on another team that created a process and database to track shipped material from order entry to delivery. Worked with all phases of distribution and logistics in this process. As part of the two-person team we designed, tested, and administrated the database.
Created and implemented contractors materials control process and procedures for use at non-Sprint contractor construction yards.
Trainer on PeopleSoft purchasing module processes and procedures that interfaces with Ariba online ordering, and catalog.
Half a million dollar inventory reduction accomplished through customer interface, material tracking, and precise material forecasting. Accomplished through use of SQL relational database improved customer service.
Worked with customers, and Sr. buyers in an effort to resolve material orderings issues, and product availability.••••••••••Business Customer Service Representative •••••
Worked as a senior representative training new representatives. Took service orders from external customers and resolved billing issues. Generated service orders, assigned necessary circuit data information and phone numbers. Sold services and goods to customers to meet their business needs.
Participated in special projects to establish processes and procedures for schools and libraries to use government funds for Internet related services.
Proficient in Microsoft Office.
Worked with AS/••••• applications while entering service orders.•••••SHELLMAR ASSEMBLIES, Mansfield, Ohio •••••
Managed and organized companys inventory through material audits, and cycle counts, MRP (Material Requirement Planning) BOM (Bill of Materials).
Provided vendor materials order issue resolution, working with bill of materials, and shipping and receiving, and customers, TL carriers, vendors.
Resolved materials production quality control issues.•••••IN HOME DAYCARE, Mansfield, Ohio •••••
State certified in home day care provider.•••••THERMO-DISC, Mansfield, Ohio •••••
Worked as material handler, assisted with storeroom functions material supply to assembly lines. Receiving of materials, inventory maintenance and updates working with kanban.••••• Operated assembly line machine.••••• Provided quality control checks and administrative support to supervisor.•••••DR. ALEX TURNER, Mansfield, Ohio •••••
Accounts receiveable, customer billing, vendor payment, ie.•••••EDUCATION•••••GRAND CANYON UNIVERSITY, Phoenix, AZ
Currently enrolled in ME Program estimated graduation ••••••••••UNIVERSITY OF PHOENIX, Phoenix, Arizona
B. S. E-Business (Management and Information Technology)•••••NORTH CENTRAL STATE COLLEGE, Mansfield, Ohio
Coursework in Micro-Computer Communications•••••Graduate, Madison High School, Mansfield, Ohio•••••Professional Memberships•••••ISM (Institute of Supply Management) member••••• •••••
Sales, Supply Chain, Purchasing, Customer Service