Professional

OBJECTIVE
To obtain a position utilizing my analytical and communication skills while becoming an integral part of a strong, progressive organization.

COLLEGE
Hiram College Hiram, Ohio September ••••• - May •••••
Bachelor of Arts Major: Psychobiology Minor: History
Cumulative GPA: •••••

COLLEGE ACTIVITIES
*J.J. Turner Society*American Institute of Biological Science*WHRM Radio DJ* Producer/Stage Manager of musical theater*Habitat for Humanity*

STUDY ABROAD
January April ••••• Australia
*Studied biology, geology, and the environment of the continent
*Researched Aboriginal Rights (ATSIC) and Australian government


PROFESSIONAL EXPERIENCE
November ••••• Present
MBNA America ••••• Beachwood, Ohio
Position: Account Manager II, Customer Assistance
* Created individualized money management schemes for ••••• days past due card holders
* Assisted management team with submitting account follow up work
* Coordinated efforts to maximize efficiency and morale among co-workers
* Awarded Top Performer in November, also member of Top Performing Team September - November •••••
* Received Customer Commendation award based on attitude and skill shown when working with card holders
* Awarded several Risk Detection awards for locating accounts that could prove to be liabilities for the company

August ••••• October •••••
Jennifer Convertibles •••••North Olmsted, Ohio
Position: Store Manager
* Initialized and maintained awareness program of competitors so that the company could better relate to customers and improve sales
* Supervised and coordinated employment activities of all employees
* Conducted training sessions for new employees and management applicants

January ••••• May •••••
Hiram College ••••• Hiram, Ohio
Position: Switchboard Operator
* Strengthened communication skills by assisting visitors with comprehensive directions and information
* Improved effectiveness of employees by implementing new procedures and equipment


OTHER QUALIFICATIONS
* Microsoft and Corel office suites as well as Internet Explorer and Netscape Navigator
* Working knowledge of Windows •••••, NT, ME, •••••, •••••x; DOS; HTML
* Hardware installation and troubleshooting
* Typing Speed ••••• WPM