UPMC Patient Business Services•••••
Billing Supervisor, Collection Specialist (November ••••• May •••••)
Worked in four different departments gaining a wealth of knowledge over the past three years. (Customer Service, Financial Assistance, Credit Balance, Large Balance Unit Collections)
Presided over the Financial Assistance Department for the UPMC system, which included hospital, physician, and air ambulance services. Reviewed patient applications to help obtain medical coverage for patients who were otherwise underinsured on uninsured.
Responsible for follow-up and collection of Medicare, Medicaid, Blue Cross, Commercial, and Commercial Managed accounts receivable as well as overall Denial Management.
Manage a team of six individuals to promote overall efficiency and develop a team building environment to effectively lower Account Receivable days and collect all accounts in a timely manner.
Interviewed potential candidates for positions.
Developed three different power point training presentations for Customer Service account representatives, Credit Balance staff, and Financial Assistance representatives.
Worked with executive leadership on special projects.
Responsible for development, generation, and regular distribution of Accounts Receivable reports to executive leadership, facility leadership, and within PBS; as well as ongoing monitoring and analysis of Accounts Receivable balances, reserves, and aging.
Club Cafe (August ••••• September •••••)
Bartender/ Server (July ••••• September •••••, as needed)
Worked with a team nightly to push sales and grow as a team leader.
Acquired a BA while working a full time job.
General Manager, (February ••••• September •••••)
Responsibilities entailed running the day-to-day business and service operations of the Club, including staff and inventory management, as well as coordinating special events.
Effectively communicated with the ownership group, comprised of seven partners, in a successful effort to reduce overhead and raise check averages, in order to maximize profits for a club that had been struggling in its financial standing.
Oversaw an increase in annual revenue flow from just under $•••••,•••••, to $••••• million upon my departure.
Implemented tracking and analysis of liquor and food sales as they compared to the various types of entertainment booked by the club. Results were used to maximize sales by tailoring food and drink specials to the anticipated tastes and preferences of the expected customers for the evening.
Targeted marketing and sales efforts, in conjunction with staff education on upselling techniques, helped break overall sales records, including individual check averages.
Developed and implemented general specialty drink menus, including martini, wine and mixers, in order to drive customer sales towards higher priced premium options.
Worked closely with the executive chef to revamp food offerings in order to produce higher quality general menu items at a lower cost.
Coordinated floor space design, including table placements and seating arrangements in order to maximize patron comfort and capacity specific to each type of event.
Handled all employee training, including development and implementation of the employee handbook which set forth procedures and standards to be followed and referenced for professional, efficient, and consistent daily operations of the club.
Handled weekly scheduling for both full time and part time employee staffing.
Managed staff size averaging ••••• employees per shift.
Was responsible for managing and updating the Digital Dining, POS, touch-screen order system.
Organized job recruiting events to fill all needed staffing positions for club operations as necessary.
Handled the telephones, emails, and all customer relations aspect of the job.
Promoter (November ••••• September •••••
Secured bookings for private events and parties. Created and sold various event packages, including food, beverage and entertainment options.
Involved in the scheduling and promoting of nightly live music.
Initiated and managed the advertising and promotion of the clubs nightly events.
Developed relationships with agents and managers in order to establish the club as a venue to showcase up and coming local bands and talent