Program Manager

Highlights of Qualifications
Results-oriented senior management executive with proven ability to build teams, improve efficiency, motivate staff to maximize productivity and control costs through the most effective use of manpower and available resources. Strong management and leadership skills, with ability to motivate professionals and maximize levels of productivity. Strong P&L management, cross-company strategic project management. Expert in facilitating change in a workforce to support organizational operating, financial and quality objectives. Information Technology, human resources, and benchmarking experience. Excellent communicator, with emphasis on building strong client relationships. Proven ability to work with senior management team to integrate functions within the overall business operating strategy. Strong team builder and facilitator, fosters a client-centric atmosphere that encourages highly talented professionals to balance high-level skills with maximum production. Certified Mediator. Interim Secret Clearance, Public Trust Clearance.

Education
Master of Science (MS), Management, University of Maryland
Juris Doctor (J.D.), Syracuse University
Bachelors of Arts - History (Economics Minor), University of Rochester
Certified Mediator - Multi-Door Dispute Resolution Program
Program Management Institute (PMI) Course Certificate

Employment History

5/••••• - Present, Consultant (Telesis Corporation)
* Develop CIIM-based Project Management Plans (PMP) and Work Breakdown Structures (WBS) for several new contracts supporting the Food and Drug Administration (FDA).
* Wrote portions of proposals including EVM and software development cycle sections.
* Assist in planning and relocation of a corporations Operations Center to a new facility.
* Oversee the upgrade of an IT infrastructure with a focus on physical and system security.
* Wrote Disaster Recovery and Business Continuity Plans (FDA)
* Prepare C&A and Security Assessments (DNFSB)
* Wrote and edited System Security Plans (SSP)
* Drafted Certificate Policy (CP) and Certificate Policy Statement (CPS) for DOTs Internal Public Key Infrastructure (PKI)
* Work with agency top management to develop RFPs and facilitate acquisition process (FDA)
* Project Manager of FDA HP Service Center operation. Plan, direct, implement, and evaluate all efforts. Draft CCB minutes.
* Plan, coordinate, and oversee the development and implementation of the FDAs AER process (Automated Employee Record - a process that standardized collection of basic information when a new employee completes the orientation process), on time, within budget, and in accordance with milestones and objectives.
* Wrote guides/templates for selected acquisition documents (FDA)
* Analyze IT systems operations and quality improvement performance (FDA)
* Recommend improvements to management systems (FDA)
* Wrote portions of PM Management Guide related to Enterprise Lifecycle (EPLC) and contract management designed to enhance contract management and process development. (FDA-OIM/DOS)
* Oversee process and system improvements for AIA Help Desk at FDA
* Conduct security assessment for AIA Help Desk at FDA
* Analyze Break-Glass Emergency Framework process (FDA)
* Analyze varying approaches to firewall change management, and re-draft FDA Firewall CCB change management process (FDA)
* Collaborate with the senior FDA officials in the development and formulation of policies and operational philosophy to guide the Agency to effectively migrate, integrate and implement hardware, software and system programs.
* Translate and interpret client needs into hardware, software, and system solutions.
* Provide IT Project Management analysis and assistance to the Safety Reporting Portal project (SRP- RFR project) - CFSAN & CVM (Reportable Foods, Animal Drugs, and Pet Foods).
* Assist in implementation of the Safety Reporting Portal project
* Help draft Contingency Plan for deployment of the Safety Reporting Portal of the Reportable Food Report Program (FDA)
* Analyze Prior Notice Center (PNC) Case Reports reviewing status of cases, and track statistics. Analyze results, draft evaluation report, send to upper management (FDA)
* Develop a TAST Evaluation Criteria Document, and Checklist for the Technology Architecture Support Team (TAST) review and security and A&E assessments (FDA-Div of Technology)
* Develop an Architecture Assessment Checklist for the ART Review as part of the IT Investment Management (ITIM) Process.
* Develop SOP for ORA Help Desk processes
* Develop Generic Change Control Process Document - Configuration Management, Change Control, & Release Management (FDA)



9/••••• - 5/•••••, Sr. Program Manager, ICS
* Manage all companys DHS, DOT and FAA projects.
* Manages project developing and maintaining DHS database containing C&A data for all DHS components, designing, developing, and distributing (Crystal) Reports pertaining to C&A progress, and security scorecards for DHS and components and training. Responsible for all program progress and performance reports.
* Oversee C&A process for certain DHS Components.
* Oversee hosting of DHS server containing applications for C&A results, and oversee •••••x7 helpdesk dealing with DHS C&A applications. Develops performance reports.
* Oversee DOT data center (at ICS) housing all DOT mission critical applications.
* Developed COOP/DR plan for (DOT) OCIO.
* Oversee C&A process for selected (DOT) OCIO systems.
* Develop and track budgets, and conduct financial management. Has complete P&L responsibility.
* Responsible for all hiring and personnel, HR activities.
* Primary interface and POC with client.
* Develop new business.



2/••••• - 9/•••••, Consultant. (ActioNet)
Lead project to completion for contractor at DOT. Had complete and total responsibility to Identify/obtain/coordinate manpower/resources (•••••+) (server technician teams) for de-installation and re-installation of all servers as part of DOT move to new locations. Planned successful business plan. Developed milestones, formulated teams, determined strategies and approaches, establish priorities, evaluate alternatives, developed cost and funding profiles, analyzed feasibility. Identified/obtained/ coordinated resources included server technicians, break-fix, and warranty/certification/manufacturer techs. Work with all client groups throughout DOT to determine needs, mission critical applications, and hardware anomalies. Gathered and evaluated requirements, and developed a plan to mitigate risks. Plan/coordinate resource use and allocation to meet client requirements, financial constraints, time limitations, and risk reduction. Negotiate agreements with manufacturers and vendors. Deployed resources as needed. Track all related project finances and accounting. This was a very successful project.



8/••••• - 1/•••••, Sr. Program Manager, Advanced Management Technology, Inc., a wholly-owned subsidiary of Tetra Tech, Inc.
Senior administrator (VP Level) managing •••••+ staff providing full array of IT services, web development (dynamic) and maintenance, LAN and helpdesk ops, database development/administration, SW development and maintenance, business process automation, case management, training, and security services to government clients (FAA, Homeland Security, and Coast Guard) including •••••/7 COOP. Manages, supervises all administration and operations: financial, HR (personnel), planning, budgets, collections, P&L, purchasing, training, client relations, and business expansion. Mentor and supervised three Program Managers (NSF, DHS, and FAA). Managed well run and profitable projects. SOX oversight. Alliant Capture Manager
* Managed largest LAN and Help Desk at FAA, including Executive LAN. (••••• users)
* Turned around failing, dispirited group and developed into a highly efficient working team
* Built customer service-oriented, award-winning team (recognized by client for superior performance)
* Standardized, streamlined and consolidated five networks into one.
* Created and operated Coast Guard CIRT (Computer Incident Response Team)
* Automated and streamlined DHS security review and workflow process, case management process.
* Established and coordinated functional System Wide Analysis Team (SWAT) teams, focusing technical resources on developing strategically engineered solutions and providing root-cause analysis to problems.
* Managed 3 major location moves for clients
* Increased profit 5% in first year
* Reduced cost of computer maintenance by •••••%
* Increased staff efficiency and productivity •••••%
* Reduced turnover •••••% in first year; maintained low turnover after first year
* Increased staff size •••••% over seven years due to expansion of projects and contracts.
* Planned and implemented three large-scale moves for clients.
* Consolidated and standardized five networks into one.
* Drafted, negotiated and managed seven LOBs budgets. Successfully overcame clients funding shortfall.
* Developed and implemented •••••year strategic plan for client.
* Created and implemented outstanding electronic quality assessment and customer survey system measuring customer satisfaction and service delivery effectiveness. Consistently outperformed SLAs.
* Created a work environment and organizational culture that encouraged innovation, client service, and creative thinking in resolving issues.
* Fostered teamwork and individual accountability, supporting achievement of goals in a cost effective manner.
* Directed upward mobility training program for staff.
* Identified major internal and external forces that impacted the company or clients mission.
* Built and strengthened relationships with private and public entities in order to find common ground or gain cooperation and support for company and client goals.
* Represented the company with top-level policymakers in the Federal Government and with key client decision-makers and management staff.
* Formulated strategies, programs and budgets.
* Analyzed current and future customer needs.


••••• - •••••, Program Manager, Carson Associates.
Consulting firm Program Manager. Provided all facets of information technology management, business process improvement, and organizational development to government clients. Planed and managed projects for government clients, primarily DOD, facilitating change management and Business Process Re-engineering (BPR) projects in electronic meeting environment, team building, project budgeting, cost management, marketing, and functional economic analysis.
* Facilitated several successful BPR Project teams in business flow, best practices, and process improvement projects.
* Led Strategic Plan development for the Army in the •••••st Century (Real Estate/Environment)
* National Guard Bureau - led process improvement and data (integration) linkage project for nine NGB initiatives.
* Analyzed current and future customer needs.


••••• - •••••, Project Manager/Program Manager, Wizdom Systems.
Successfully led and facilitated numerous electronic Business Process Re-engineering programs for DOD clients. These programs included
* Program Manager for Air Forces Base Level Systems renovation. Facilitated Command and Control Portion.
* Introduced, streamlined, and automated business processes and workflows, reducing process time.
* Implemented strong team approach, reallocated resources.
* Planned, organized, structured, and led projects in BPR.
* Responsible for cost data collection and analysis.
* Responsible for staff management and project implementation activities.
* Collected data pertaining to projects and analyzed Lead facilitator of BPR projects.
* Managed and facilitated several DOD projects including Theater Medical, working with experts from all services to improve delivery of medical services in battle theater operations; DODs Program Budget Decision (PBD) process, and Air Forces Installations and Base Level Systems Maintenance (BLSM) project. BLSM examined all processes and automated systems at the base level for quality improvement and cost savings. Also, Intermediate Level Naval Aviation Maintenance; Personnel Tracking; Casualty Tracking.
* Project manager for HHSs Administration for Children and Families (ACF), an effort improving grants management and processing. Conducted training in IDEF business process reengineering methodology, facilitation, and software use.


••••• - ••••• Principal, ••••• ••••• & Associates.
Management consultant addressing management issues for various firms. Developed management processes for automating systems. Developed strategies, and proposed management solutions. Advised on information system acquisition, maintenance, law office docket control, employee relations.



••••• - •••••, Director of Operations, Single Family Housing, U.S. Department of Housing & Urban Development.
Deputy to Deputy Assistant Secretary (DAS). Managed day-to-day operations for •••••person office. Oversaw operation of $•••••B national program providing single-family housing and mortgage services. Supervised and directed resource allocation, personnel issues, program and policy formulation, and regulatory oversight. Oversaw Congressional liaison activities for office. Reviewed major correspondence and policy issues.
* Planned, directed, implemented, evaluated a nationwide Asset Sales Program coordinating a team across several different Offices. Sold over $•••••M of mortgage assets at •••••% of value, far in excess of anticipated results.
* Acted in absence of DAS
* Assisted DAS in operation of DAS front office
* Created a work environment and organizational culture that encouraged innovation, client service, and creative thinking in resolving issues.
* Directed upward mobility training program for staff.
* Fostered teamwork and individual accountability, supporting achievement of goals in a cost effective manner.
* Identified major internal and external forces that impacted the governments mission.
* Built and strengthened relationships with private and public entities in order to find common ground and gain cooperation and support for collective goals.
* Represented the organization with top-level policymakers and with key client decision-makers and management staff.
* Formulated strategies, programs and budgets.

••••• - •••••, Vice President/General Counsel, Barlow Corporation.
Oversaw legal and leasing activity for growing real estate management and development company. Oversaw portfolio of two large office buildings. Directed and coordinated all leasing activities including lease negotiation, drafting, facilitating systems integration, coordinating build-out construction, accounting and information systems functions.


1/••••• - 3/••••• PEN Consultants, Principal
Consultant in real estate development, management, finance, asset management, workouts, landlord-tenant, law office docket control, employee relations, system management and administration. Practice of law. Developed strategies, drafted policy, and proposed management solutions. Developed management systems and operations systems for data management resulting in automated systems. Advised clients on real estate related matters, acquisition, operation, and maintenance.



4/••••• - •••••/•••••, U.S. Department of Housing & Urban Development, Special Assistant (to six Assistant Secretaries)
Supported six Assistant Secretaries in the development, implementation and management of Federal housing programs. Specialized in restructuring defaulting loans and failing office situations, including solving difficult personnel and inefficient large-scale computer business systems problems. Detailed to the White House - directed all Congressional and interest group liaison for The Presidents Reorganization of Federal Government Project in Community and Economic Development.*

* Planned, directed, implemented, and evaluated Demonstration Rehab Housing Program a new initiative using existing building stock and creating new housing for low and moderate income people.
* Detailed (3 months) to serve as acting Deputy Area Director and Acting Area Director (LA Office).
* Interacted with several congressional offices on various housing issues.
* Represented the organization with top-level policymakers and with key client decision-makers and management staff.
* * I was detailed to the White House from ••••• - ••••• Because of my legislative experience I was asked to head up all Congressional and interest group liaison for this effort. I planned, organized, developed and led the congressional and interest group activities for the creation of a new federal department. I consulted with congressional leaders, congressional committees, and interest groups, all having a stake in the new departments programs. I consulted states, counties and cities for their input and feedback. I made presentations of a complex nature to Members of Congress, congressional committees, interested organizations and associations, and government leaders. Additionally, I devised a complex legislative action plan for the presentation and adoption of the new department.


6/•••••/•••••, National Corporation for Housing Partnerships, Deputy General Counsel, Corporate Secretary
Responsible for everyday operations of legal department in corporation developing low and moderate income housing. Supervised staff, wrote documents, negotiated agreements and structured acquisitions. As Corporate Secretary - responsible for preparing Board Books, drafting all minutes, motions, reports to Congress for Board and Executive Committee meetings. Preparing Annual Meeting. Represented the company with top-level policymakers in the Federal Government and with key client decision-makers and management staff.


5/••••• - 5/•••••, U.S. Department of Housing & Urban Development, Chief Counsel, Area Office
* Supervised all legal matters in Ohio Area Office including workouts, closings, community-development, EEO issues. Managed office including, financing, operations, personnel, and establishment of work control systems. Directed upward mobility training program for staff. Law office administrator.


5/•••••/•••••, New York State Courts, Assistant to Administrative Judge, Ninth Judicial District
Collected and analyzed data collected pertaining to administration of the courts. Researched and wrote judicial opinions for the Judge.




Volunteer Experience (Summary)

Non-profit experience ••••• years experience working with and leading nonprofit organizations on a volunteer basis. Extensive experience in board/organizational governance and operations. (volunteer basis) involves supervision, management and direction of large non-profit organization providing services to homeless and needy in urban environment. Services include provision of food, clothing, medical and psychiatric care, counseling, housing, and eye care. Responsible for all planning, organizing, lobbying, outreach, public relations, financial management, setting strategy, program analysis, data gathering, community outreach, and fundraising. Experienced in public speaking, the legislative process, media presentations.


••••• - •••••, ••••• - Present, Threshold Services, Inc., Montgomery Co., MD.
Board member and Governance Committee Chair for progressive provider of mental health services. Devised strategy for building high-level, national board, Broadened organizations financial base and fundraising presence.

••••• - •••••, Shepherds Table, Inc., Montgomery Co., Md. (••••• - •••••, President and Chairman of Board of Directors.
President of large, community-based resource center, providing services to at-risk*homeless individuals. Turned around entity on the brink of bankruptcy and going out of operation. Developed the organization into thriving, highly respected entity. Established basis for long-term financial security. Broadened fundraising base. Built strong relationships with allied organizations and political decision makers.

Turned around an organization on the brink of financial oblivion, by providing vision, leadership, direction, financial guidance, strong fundraising, and building linkages to foundations, government, and corporate providers.
* Developed this non profit into a financially viable and highly respected organization viewed as a well run component and major source of community based services for the population served.
* Led organization in a financial and programmatic revitalization.
* Became a spokesperson and respected advocate on local and state government policy issues pertaining to the needs of homeless and low income individuals and families, offering policy advice and analysis to state and local officials.
* Created partnerships with other service providers, and developed strong relationships with local and state officials and political leaders.
* Served as public face and spokesperson for organization. Spoke or testified at local or state hearings.
* Led local and statewide advocacy effort.
* Successfully built bridges to the business community, enlisting them emotionally and financially in the quest to help bring hope into peoples lives.
* Developed and implemented a successful fundraising campaign.
* Worked with the private sector, local businesses and chambers of commerce stimulating their interest and involvement in the work of the nonprofit, demonstrating how addressing one need was linked to and advantageous to the economic growth of the community, and that addressing the needs of the homeless population was helpful to the economic development of the entire community.
* Energized a group of volunteers (over •••••) instrumental in sustaining the organization and assisting in the organizations services. Numerous groups and individuals perform various volunteer services. I expanded this group and also made them more aware of the organizations situation, requesting their help in building the financial viability of the organization.
* Directed training programs to assist upward mobility.
* Created a media/communications strategy, substantially broadening the organizations communication tools, speaking with media, community, civic, and legislative groups, and appearing on TV and radio.
* Made public relations a board committee and brought in communications professionals as board members.
* Introduced information technology (IT) and built a computer system and web enabled capacity that created an improved means for record keeping, communications, and fund raising.