Position: Computer Technician II
Duties: Working in a team environment to meet or exceed predefined daily goals. These goals include meeting the planned production quotas of each model of Network Associates network monitoring equipment and supporting other repair contracts when called upon. Also, helping maintain smooth product flow by organizing Return Merchandise Authorization (RMA) and warranty products. Assists in the training of new personnel for advanced PC repair.
Previous contracts included Point-of-Sale (POS) system repair for Winn Dixie Supermarkets, POS system repair and Back Office hardware repair for the Home Depot, and serviced teller stations and Back Office hardware systems for First Union Bank. In order to aid coworkers perform diagnostics more effectively, wrote menu driven batch utilities along with a Visual Basic printer test utility. Researched component specifications for effective component level repair. Wrote training repair documents for technicians and non-technicians.
4/••••• 9/••••• LEEDS+NORTHRUP (•••••) •••••
••••• Old Roosevelt Blvd
St. Petersburg, FL •••••
Position: Computer Technician
Duties: Assembled IBM compatible computers for use in industrial control systems and performed board level repair of control system computers from the customer. Maintained parts inventory to ensure part availability.
9/••••• •••••/••••• TAMPA BAY DIGITAL (•••••) •••••
••••• Florida Ave
Clearwater, FL •••••
Position: Computer Technician
Duties: Assembled IBM compatible computers per customer specifications. Performed component level repair of various brands of computer monitors in addition to performing preventative maintenance on dot matrix and laser printers.
9/••••• 8/••••• GROUP TECHNOLOGIES (•••••) •••••
••••• McKinley Dr
Tampa, FL •••••
Position: Electronics Tech II
Duties: Component level repair of IBM Personal System 2 series monitors and IBM nine pin dot matrix color printers. Training of new personnel for advanced monitor repair.
•••••/••••• Present HILLSBOROUGH COMMUNITY COLLEGE Tampa, FL •••••
Pursuing an Associate of Science in Computer Programming. GPA •••••
•••••/••••• •••••/••••• NATIONAL EDUCATION CENTER Tampa, FL •••••
Bachelor of Science in Electronics Technology. GPA: •••••
Associate of Science in Electronics Technology. GPA •••••
Certified by the Federal Communications Commission with a General Radiotelephone Operators License. License number PG-GB•••••
Certified by the Computing Technology Industry Association with an A+ certification for service technicians. Verification number A•••••DTT•••••
Certified IBM Business Partner. Certified for warranty service on mobile systems, PC Server •••••, ••••• series, and IBM Netfinity servers.
Passed the Networking Essentials portion of the MCSE tests.
Operating Systems: MS-DOS, MS Windows •••••, MS Windows •••••/•••••, MS Windows NT •••••, MS Windows XP, Red Hat Linux, AS•••••
Programming Languages: MS QBasic, MS Visual Basic, RPG IV, C, C•••••, PHP and JAVA.
Applications: MS Office •••••/•••••, Visio, various hardware diagnostic utilities (i.e P.C. Doctor, AMI, Checkit, etc.)
Database: MS Access, MySQL.