Project Manager

Objective:
To acquire a position that will make full use of the skills ive aquired through my public administration degree.

Education:
M.P.A., Public Administration 9/•••••
University of New Hampshire, Durham, NH •••••
GPA •••••

B.A., Communication with a minor in Psychology 5/•••••
University of New Hampshire, Durham, NH •••••

Experience:
Information Support Assistant 2/•••••Present
University of New Hampshire (UNH), Durham, NH
Processed over •••••,••••• graduate applications during my tenure
Process applications received online and in paper form
Resolve all application/data conflicts
Recommend new ways of streamlining business practices to the Dean of the Graduate School
Create and recommend new processes to IT Director
Maintain information integrity, database, website, firewall and virus protection
Maintain ••••• workstations through software patches/updates, provide support to all office personnel
Respond to all domestic/international inquiries via email, phone and paper correspondence
Assist students with unresolved application requirements
Answer questions regarding application status and various forms
Run student reports from the University database via WebIntelligence software
Design and update various website pages and sub-sites
Create applicant-friendly interactive PDF forms

Planning Commission Intern 6/•••••/•••••
New Hampshire Central Regional Planning Commission, Concord, NH
Researched and updated Central Regional Natural Features Chapter
Presented initial findings of Natural Features Chapter to the Regional Resource Conservation Committee (R2C2)
Assisted in engaging public in municipality meetings designed to clarify regional development strategies and its impact on the environment while negotiating citizens concerns and interests

Administrative Assistant 2/•••••/•••••
UNH, Durham, NH
Addressed prospective applicants unique concerns and questions on a one-on-one basis in person and via a multi-line phone in a fast-paced, energetic environment
Opened and distributed office mail to staff, handled cash transactions, documented and deposited weekly application fees
Developed Graduate School advertisements for display in the local student union building

Leadership Experience:
Work-Study Manager 6/•••••/•••••
Interviewed and hired work-study students for office support
Supervised five to seven students in any given semester

Skills Summary:
SCT Banner •••••, ••••• Microsoft Office (Excel, Access, Outlook, Front Page), Windows Visa, XP and •••••, SQL, WebIntelligence •••••, SPSS (Statistical and Predictive Analysis Software), Mac OS, Macromedia Flash MX, HTML, Frontpage, Internet Explorer •••••, Firefox •••••, Adobe Acrobat Professional •••••, Adobe Photoshop ••••• and CS.