Dedicated, client-focused Professional with impressive skills in the areas of sociology, research, statistics, communications, public relations, networking, and customer service.
Strong capabilities in developing creative promotional plans across diverse industries, including automobiles, casinos & entertainment, and cosmetics.
Additionally experienced in assisting mental health and traumatic brain injury patients.
Extreme people person with an outgoing attitude and a flair for spreading optimism.
Quick-learner with superior multi-tasking and creative problem solving skills.
Technically proficient in Microsoft Office, Adobe Photoshop and Illustrator; accounting and statistics software; PHP, Java, and Visual Basic programming.
Willing to travel or relocate.
EDUCATION & PROFESSIONAL DEVELOPMENT
BACHELOR OF ARTS, Buffalo State College, Buffalo, New York •••••
Niagara Orleans Vocational BOCES School, Sanborn, New York •••••
Business Management Training
Business Management Certification, Organization •••••
NEW YORK STATE GOVERNORS OFFICE, New York, New York •••••
Completed research projects under the guidance of the Regional Director.
EMPIRE SALES AND PROMOTIONS, Amherst, New York ••••• - •••••
Wine Taster, Promotions and Sales for Spirit Drink
Organized and implemented promotional events for wines and sports drinks.
Travelled to various retail locations and increased sales at an underperforming vendor location through aggressive direct sales techniques.
Delivered outstanding customer service and implemented advertisement plans, including gift giveaways, and one-on-one customer surveys.
FUCCILLO CHEVROLET, Grand Island, New York ••••• •••••
Demonstrated a high-level of resourcefulness and responsibility when fulfilling diverse administrative functions and received a quick promotion to Executive Administrator.
Served as the companys first line of contact in-person and on the phone.
Hired, trained, and supervised a team of six receptionists.
Defined and executed rules and guidelines to meet company goals.
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PROFESSIONAL EXPERIENCE (continued)
FUCCILLO CHEVROLET ••••• •••••
Executive Administrator (continued)
Designed memos, letterheads, flyers, and customer feedback documents.
Maintained gas accounts and fixed problems for a phone system servicing between ••••• employees.
SENECA NIAGARA FALLS CASINO, Niagara Falls, New York ••••• - •••••
V.I.P Hotel Representative/ Reservations
Built relationships with celebrities and High Rollers. Delivered exceptional customer service and ensured all guest requests were accommodated.
Maintained authority over VIP reservations for suites, dining, and events.
Conceived new marketing strategies and promoted events and points systems.
Received a promotion and was awarded Employee of the Month twice, based on exceptional customer service and problem solving abilities.
KAUFMANS DEPARTMENT STORE, Amherst, New York •••••
Estee Lauder Make-up Cosmetic Artist
Sold and promoted cosmetics as a Make-up Artist and Skin Care Consultant. Achieved a competitive advantage and higher quotes through gift specials and corner parties.
Designed and created new looks for display in fashion shows and events.
Served as a specialist in introducing new color schemes for women of color.
Conceived new application methods and constructed color schemes and new looks on computer web software.
Traveled to various locations to train other artists.
Purchased and maintained inventory of new products.
VENTURE FORTH, INC., Niagara Falls, New York ••••• - •••••
Healthcare Assistant for Brain Injured/Impaired
Motivated traumatic brain injured patients towards establishing complete independence. Implemented techniques to detach them from •••••hour assistance.
Helped patients to accomplish individual goals by managing their travel needs, budgeting living expenses, and ensuring proper administration of medication.
Demonstrated a high-level of respect when delivering assistance and was appreciated by many patients as a favored healthcare worker.
Received a promotion to Healthcare Assistant based on prompt compliance with new ideals and theories.
Refugee Help Awareness Organization Group, Buffalo State College, •••••
Served as the Group Speaker. Organized informational opportunities and the Refugee Project to determine living expenses, needs, and wants.
Provided means to interpret different languages and helped with home improvement.
Member of the Peace Committee, ••••• - •••••