Quality Assurance Analyst

Education: DeVry University, Irving, Texas
Bachelor of Science in Computer Information Systems
Qualifications (Professional):
Experience with Microsoft Office:
Word, Excel, PowerPoint,MS-Project

Programming Languages, Business Software:
COBOL, VSAM, System Analysis, Visio
MS-FrontPage, Visual Basic, Project Lifecycle
SQL, HTML, XML, Shell Scripting, SDLC

Experience with Hardware:
Servers, Modems, Hubs, Network Security, MCSE Networking, •••••

Experience with Windows Operating Systems:
Windows XP, Windows Server, UNIX,
Windows •••••, Windows Professional •••••

Additional Training and Experience:
Technical Writing, System Documentation
Frequent Team-Oriented Projects

Qualifications (Personal):
Extensive Sales & Customer Service experience, Goal-Oriented, Detail-Oriented, Excellent Communication & Interpersonal skills, Flexible, Multitasking, Quick Learner, Self-Motivated

Work Experience:
Citigroup, Irving, TX January ••••• Present
Account Resolution Specialist: Call customers to resolve issues with delinquencies on their credit card account to minimize company loss. Goal is to strategically answer questions or concerns that customers may have, while also finding the best alternatives for the customer
Quality Assurance Analyst: Validate user acceptance testing and regression testing on IWS and ACS platform. Develop and Modify test cases and scripts for collection applications; execute test cases, report problems and issues related to test execution. As a test lead responsibilities include finding and reporting potential test defects, analyze the new functionality as well as the existing functionality of the normal production system in its properly working environment, Participate in checkpoint calls with Upper Management to discuss the progression of the project. Assigned to multiple projects by site coordinator with strict deadlines. Provide an information and training session to Collection Unit Managers and Operation Managers of new functionalities to front end collection applications.
DeVry University Irving, TX May ••••• October •••••
Senior Project: (Project Manager) Managed a team of three to design and implement a fully functional accounting system with relational database for Knightens Grocery, a newly operational grocery store. Developed the system by using Microsoft office products such as: Microsoft Access, Visio, and Microsoft Project. Designed the project interface using Visual Basic •••••
Responsibilities included organizing interviews with the clients of Knightens Grocery to establish business requirements, organized checkpoint meetings between development team and clients to discuss progress on the project by meeting strict deadlines, oversee complex application features and technical designs. Provided a users manual and training to management for proper functionality of the system. Presented the project to CIS advisor board, and Clients.
Supervised the entire project from the beginning phase to post-implementation by using the project lifecycle to implement the accounting software to record expenses, revenues, inventory, and vendor information, while reducing company expenses and inventory turnover

Exel Logistics (Staffing Solutions) Allen, TX April ••••• September •••••
Account Clerk: Generated revenue and cost reports that Exel received from delivering prototypes to different companies in the DFW area, while making sure that the company received their profit. Further duties were to oversee a group of drivers (6) to make sure that the prototypes were delivered within allotted period

MBNA Marketing Systems Addison, TX July ••••• - April •••••
Senior New Accounts Specialist: Contact potential customers to offer them services using the MBNA credit card. Sold above department average and helped to increase new accounts for the company. Worked with new hires to train and develop their telemarketing skills and strategies by conducting side by side listening, coaching, and working with managers to develop incentives. Educated new hires how to navigate and operate the MBNAs telemarketing applications. Trained individuals on MBNA policies, procedures, and Federal compliance.