Quality Assurance Analyst

SUMMARY OF STRENGTHS•••••1 Confident, Determined and Motivated
2 Great leadership, writing and verbal communication skills and an excellent team player.
3 Work hard to accomplish personal and meet client goals.
4 Effective problem solving, listening skills and a quick learner.
5 Dedicated to developing/utilizing effective work skills and well organized.

EDUCATION

6 Technical Vocational high school, •••••
Completion of high school. Diploma
Advance and specialized courses.
LLQP- Life License Qualification Program. Financial advisor services.

TECHNICAL SKILLS

7 Leadership. Programs
8 Automotive
9 Wood Working
••••• Accounting
••••• WHIMIS and safe work practices.
•••••
•••••Health Care Aid/ Health Science Center.
Volunteering in nursing, help feeding (lunch, dinner, breakfast). Helped in cleaning, preparation. Accompanying patients in simple task ex: walking keeping company, exercises, keeping great communication.

COMPUTER SKILLS
••••• Knowledgeable with Microsoft Office with a •••••+ wpm typing speed.
••••• Internet explorer, Adobe, power point, Excel, Access, word and Mackintosh programs.
••••• Spread Sheet and Data Base
••••• Able to use any dialer interface programs proficiently.•••••POSITIONS HELD
May/••••• - Present - Quality Assurance Analyst, E-care Payment Services/E-Care Contact Center, Surrey, BC. / Winnipeg, MB
- Collections. - Audit, Monitoring inbound and outbound calls. Static Audit: To ensure company work standards are followed. Coaching: To provide guidance to Account Managers in regards to working the accounts properly. Routine Consistency Sessions: To maintain consistency and accuracy amongst QA members. Accounts Review & Bankruptcies: To ensure accounts are transferred and worked appropriately. To ensure bankruptcy regulations are complied. To notify propper channels to resume collection activities on dissmissed bankruptcy. Reporting: Collections reports and performance reports, monthly scorecards. Exception reports - To alert supervisors of unsuitable collection behaviors and activities, Distribution of new business to staff.

Sept/••••• April/••••• - Quality Assurance/Pharmacy Technician,Universal Drug Store. Winnipeg, MB.
- Monitoring and recording inbound/outbound calls. Correcting and evaluating reports for each Representative. Working dialer interfaced programs and data transferring. Completing projects and tasks, problem solving and providing employee and customer satisfaction. Able to provide effective ideas and brainstorming•••••Filling and dispensing prescription medications. Via computer programs, prescription medication and pharmaceutical products••••• Confirmation Dpt, Customer Service Representative outbound/Inbound calling,.
•••••
June/••••• July/••••• - Team Lead/Sup, Livebridge/Reach •••••ipeg,MB.
•••••Providing excellent leadership skills, communication and problem
•••••solving skills, coach and motivate employees, Complete task and campaign projects. Capable of
•••••creating effective tools data to benefit my team requirements.
•••••Excellent skills in sales and Customer Service. Selling credit
•••••cards and newspapers,
•••••
June/••••• Jan/••••• - Auto Service Technician, Canadian Tire, Winnipeg, MB.
ServiceAdvisor. (helping customers), discussing estimates with vehicles. Working with computers, typing, memorizing codes, tracking and documenting service supplied parts, Change engine oil and running gears moving parts, Repair and balance tires, Assist mechanics and perform other duties as directed.
REFERENCE
Kam Sandher QA/Human Resource Trainer E-Care Payment Services Ph#(•••••) •••••
Andrew Granter Team Lead•••••Universal Drug Store•••••Ph#(•••••) •••••
Jojie Santos •••••Recruitment Manager Faneuil Group•••••Ph#(•••••) •••••
Kevin Ison•••••Supervisor•••••E-care Payment Services Ph#(•••••) •••••
Shayne Torres•••••Service/Mechanic Canadian Tire•••••Ph#(•••••) ••••• •••••