Quality Assurance or Human Resource Generalist

recovered dollars in the last ten months.

Skills:•••••*Dialer•••••*Carlisle *Citrix•••••*Excel•••••*Microsoft
•••••*Word••••••••••Key *Outlook *ACS•••••*Shaw
•••••*Facs•••••*Coding *CS••••• *Planner *AS •••••

Experience: Collection Specialist
•••••Nov ••••• to Present Wells Fargo, KC, MO
Research and resolve account issues while adhering to FDCPA guidelines.
Work within a matrix to negotiate settlements and establish pay-sets.
Take responsibility for my selected ownership accounts.

Load Coordinator / Billing Specialist
Jan ••••• to Nov ••••• Triumph foods, St. Joseph, MO
Liaison between sales, production and traffic to ensure the customers received the ordered product on the correct date and time.
Worked closely with shipping supervisors, manifestors, and USDA to assure proper paper work for domestic and export loads.
Billed, coded and documented an average of ••••• per loads a day.

Security Officer
July ••••• to Jan ••••• Transportation Security Advisors, KC, MO
Responsible for SSI (Sensitive Security Information)
Screened Personnel and luggage at Kansas City International.

Collection Administrator
April ••••• to July ••••• In Person Services, Stone Mtn, GA
Planned business related functions. Made reservations, ordered catering and set up appointments.
Recruited and interviewed new collection representatives.
Traveled the United States to do face to face collections.
Responsible for accounts payable, receivables, pay roll, and cash handling.

Senior Collector
Nov ••••• to April ••••• Systems and Services Tech, St. Joseph, MO
Called and collected on loans to establish payment arrangements.
Utilized skip trace techniques
Trained new collectors.

Military: United States Army - Senior Officer security-man - ••••• Iraq Vet
Education: Vatterott College Accounting / Data Entry - •••••

References are available on request.