Quality Manager

Background Summary

Engineering Management professional with diverse experience and record of significant, successful contribution in project management, process improvement, business analysis, product development, supplier management, customer service, and quality management processes.

Areas of Expertise

Quality Assurance Management••••• Six Sigma
Green-Belt Trained••••• Corrective / Preventive Action
Layered Process Audits••••• TS•••••:••••• Trained
Scorecard Development, Tracking, and Reporting Kaizen
APQP FMEA, Control Plan, Process Flow••••• Supplier Development
Program / Project Management••••• Team Building Recognition
Customer Service••••• GD&T

Professional Experience

Quality Manager, Hearthside Food Solutions Grand Rapids, MI, ••••• to Present

Managed the quality operations of two manufacturing plants to ensure compliance to all applicable laws, customer requirements, and company policies for Quality, Food Safety, and Sanitation.
Led an initiative to redefine the role of the quality department within the plants. The result was a reduction in quality staffing from ••••• people to ••••• people. Customer complaints were reduced by ••••• percent during that time. Annual payroll savings of ••••• million dollars.
Steered a team of two Quality Engineers to strategically design and implement error proofing within the manufacturing facility. The program has significantly reduced the number-one customer complaint while reducing operations head-count.

Quality Manager, BBi Enterprises Group, Ltd. Holland, MI, ••••• to •••••

Oversaw plant quality operations and activities.
Developed and institutionalized TS-compliant processes for managing organizations TS•••••:••••• certification; developed and delivered TS audit training, reducing organizational findings from 3 significant findings (non-conformances and remarks) to one or fewer minor findings semi-annually.
Developed and implemented continuous improvement activities resulting in significant cost savings and reduced number of customer complaints and PPM.
Documented, tracked, and reported organizational performance excellence scorecard and metrics to senior-level management.

Lead Quality Engineer, Atlantic Automotive Components Benton Harbor, MI, ••••• to •••••

Coordinated activities of Quality Engineering Group. Performed in Lead Auditor role.
Designed and created a laboratory to perform physical testing on product that was entirely new to the organization. Developed test activities and performed training to ensure that product was •••••% defect-free resulting in the plant being awarded Visteons Leading the Way award for flawless launch on a Nissan intake manifold.

Advance Quality Engineer, Summit Polymers Portage, MI, •••••

Performed as core team member on APQP team for the ••••• model year launch.
Designed gages for product evaluation. Performed R&Rs to ensure robustness gages.
Developed all PPAP documentation including PFMEAs, DFMEAs, and Control Plans.

Quality Engineer, Atlantic Automotive Components Benton Harbor, MI, ••••• to •••••

Resolved customer complaints by utilizing Design of Experiment methodologies. Participated in a Ford Green-Belt project to resolve #1 warranty claim for ••••• Lincoln Navigator launch. Designed and implemented a fix that reduced complaints from ••••• rejects per thousand to zero.
Interacted with suppliers to improve incoming part quality. Developed and helped implement an improved process which reduced a major suppliers rejects from 1,••••• PPM to 5 PPM.

Quality Assurance Laboratory Manager, Murco Foods Plainwell, MI, ••••• to •••••

Managed and trained a team of three technicians to perform microbial, pathogen, and chemical testing of food products and wastewater.
Developed and implemented laboratory test procedures to ensure product safety.

Education

Bachelor of Science in Engineering (Mechanical), Western Michigan University, Kalamazoo, MI, •••••

Computer Skills

Knowledgeable and experienced with Microsoft Office (Excel, Word, PowerPoint, Project, and Access).
Other software applications include MiniTab, GageTrak, LabView, Lotus Notes, MathCAD, AutoCAD, CMMS, Visio, SQCpak, GQTS, Microsoft Word, Project, Access, Works, and Outlook.