Receptionist

Objective •••••To obtain a challenging creative position in an environment
•••••where I may continue to expand and enhance my clerical, customer
•••••service and computer skills.


Professional•••••September •••••, ••••• September •••••, •••••
Experience•••••Verizon Wireless•••••Huntsville, Alabama
•••••Senior Customer Service Representative
Resolving customers concerns and issues about Verizon Wireless services by answering any questions the customers may have about their monthly bill, activating new and existing equipment, choosing the right calling plan and any other problems with their cellular phone.

January 9, ••••• September •••••, •••••
Directv Group, Inc.•••••Huntsville, Alabama
Customer Service Representative/Account Manager
Answering customers questions about Directv service, activating new service, understanding their monthly bill, helping customers choose the right programming package and any other problems with their Directv equipment.

May •••••, ••••• August •••••, •••••
NCO Financial Systems, Inc.•••••Metairie, Louisiana
Clerical Department
Relief switchboard operator, checking and processing timesheets for the payroll department, distributing incoming faxes, sending out faxes and other miscellaneous clerical duties.

June •••••, ••••• May •••••, •••••
ABC Insurance Agency, Inc.•••••New Orleans, Louisiana
Licensed Support Staff
Writing new automobile policies through AIG Specialty Auto, Imperial Fire & Casualty Insurance and Progressive Insurance following Louisiana State guidelines. Responsible for adding endorsements to customers policies, performing maintenance on customers automobile policies, answer multi-line phone system, receive and process payments and answer any questions customers may have.
Education•••••Andrew Jackson High School•••••Chalmette, Louisiana
•••••High School Diploma
•••••Graduated in May •••••


•••••Elaine P. Nunez Community College•••••Chalmette, Louisiana
•••••Business Degree
•••••Graduated in May •••••


•••••International Correspondence Schools•••••New Orleans, Louisiana
•••••Personal Computer Specialist
•••••Finished Course in August •••••


•••••Louisiana Property and Casualty Classes•••••New Orleans, Louisiana•••••Licensed in Auto, Homeowners, Renters and Flood Insurance
•••••Completed in July •••••




References•••••Cheryl Clifton
•••••••••• Severn Avenue Suite 6
•••••Metairie, Louisiana •••••
•••••(•••••) •••••


•••••Kathleen Piccolo
•••••••••• Highland Oaks South
•••••Madisonville, Louisiana •••••
•••••(•••••) •••••


•••••Jay Maxwell
•••••••••• Ben Mark
•••••Harvest, Alabama •••••
•••••(•••••) •••••