Recruiter /Customer Service/Sales/Sales Support

••••• Walker-Alston

•••••
Charleston, South Carolina •••••
Cellular: •••••
E-mail: •••••


Dear Human Resources Manager:

I am interested in exploring employment opportunities with your company. The enclosed resume will provide you with details regarding my background, education, experience, data entry/clerical and sales skills, administrative and leadership abilities.

You will note, in addition to earning Bachelor/Associate degrees (Business Administration with emphasis in Accounting), that I have extensive and successful experience in weight loss counseling, administrative sales/marketing support, hospitality, personnel recruiting/training and development, financial services and collections, accounting/bookkeeping and customer service. My expertise encompasses catering/banquet services, hotel front desk/night auditing operations support, in second job environments. I posses an extremely positive and friendly personality that enables my ability to interact with people of all ages and backgrounds.

I am accustomed to team and fast paced environments where initiative, organizational and communication skills, sound judgment, accountability, productivity, versatility, dependability and efficiently managing multiple tasks are paramount. I believe that a motivated, energetic, and results-driven individual with my credentials, professionalism, maturity, enthusiasm and commitment to quality work ethics will be a valued asset to your company.

At your convenience, I would welcome the opportunity for a personal interview to answer any questions, better present my qualifications and discuss the challenging responsibilities, goals and objectives of your organization, and how my skills, experience and abilities will contribute to fulfilling them.

Thank you for your time and consideration. I look forward to hearing from you.

Respectfully,



••••• Walker-Alston








••••• Walker-Alston

•••••
Charleston, South Carolina •••••
Cellular: •••••
E-mail: •••••


SUMMARY OF QUALIFICATIONS:

Profile:
Twenty-two years of cumulative experience in weight loss counseling, administrative sales/marketing support, hospitality, personnel recruiting/training and development and financial services/collections.

Proven track record of new business development/sales, product marketing and presentation, cold calling, and customer education, service, relations and referralsKEnergetic high-level performer.

Computer Literate: AS •••••, Microsoft Windows XP, MS Office XP (Word, Excel, PowerPoint and Outlook), Google Doc Spreadsheet Program and InternetKCertified Typing: ••••• wpm.

Established organizational, communication, leadership, clerical, data entry, accounting/bookkeeping, multitasking, time management, problem solving and public relations skillsKMotivated team player.

EMPLOYMENT HISTORY:

September •••••
Weight Loss Counselor V Tony Ferguson Program
to Present
Kerr Drug, James Island, South Carolina

Provide exceptional customer service and weight loss counseling support, including marketing/sales, promotional/operational functions for the Tony Ferguson (weight loss) Program clinic at Kerr Drug.

Promote Program sales and demonstrate a complete product line; execute weight loss consultations in a professional, confident and informative manner; coordinate and implement in-store merchandising, ensure Program materials are well displayed, and create events to retain clients and increase sales.

Accountable for maintaining quality customer service through consultations and program information; addressing customer inquiries regarding program and products; building and maintaining an active client file utilizing proprietary information software; and resolving customer issues and complaints.

Provide excellence in customer service and demonstrate the highest level of professionalism during interactions with consumers and colleagues; handle client payments accurately; and comply with all Program and Kerr Drug policies/procedures and applicable health and safety regulations.

Call on local corporations/businesses to promote Program sales/services; follow-up with non-active clients to return them back to the Program; and currently manage a database of ••••• clients.

Consistent in meeting/exceeding Programs weekly sales goals and customer service objectives.

November •••••
Server (Weekends)
to Present
Dennys Restaurant, North Charleston, South Carolina

Provide efficient/courteous service, promote food/beverage sales, generate sales tickets and expedite meals in a timely manner to patrons in a family style restaurant.

January •••••
Catering / Banquet Server V Hospitality Division (Part-time)
to Present
Snelling Personnel Services, Charleston, South Carolina

Facilitate catering/banquet support services (currently on-call) in professionally serving of food and beverages at assigned weddings, private parties, corporate/business and civic functions, etc., held at exclusive facilities, to include: Charleston Place, Seabrook and Kiawah Island Resorts.

November •••••
Director of Recruiting/Training and Development
to January •••••
Pennsylvania Life Insurance Company, Houston, Texas

Recruited qualified personnel for Company employment positions through various sources, including Internet, networking, job fairs, referrals, cold calling and direct mailing.

Interviewed, screened, verified references and made recommendations regarding offering employment to potential insurance agents, branch/district managers, field trainers/administrative support positions (initiated and completed ••••• interviews per day).

Conducted new employee orientations; trained insurance agents on the Structured Conversation of Medicare; handled Admissions Reporting; and assisted the Regional Manager in generating leads, audits and tracking of results.

Recognized for increasing Recruitment rate by approximately •••••%.

••••• - •••••
Sales Support Administrator / National Rental Coordinator

Cintas the Uniform People, Charleston, South Carolina

Facilitated sales administration, National Rental coordination/retention and customer service support for a major supplier of industrial/commercial uniforms, mats and janitorial supplies to client accounts.

Accountable for all financial reporting; managing expense budgets; monthly/quarterly commissions reporting; coordinating national accounts; handling customer inquiries and resolving problem issues.


••••• Walker-Alston

Page Two


EMPLOYMENT HISTORY: ContinuedK


Supported Logo/Emblem art work functions; mailing-sending sales letters and brochures; tracking of sales contests; AS ••••• Query Reporting; inventory control; and data entry functions, as needed.

••••• - •••••
Shift Front Desk Agent / Lead Night Auditor (Part/Full Time)

Red Roof Inn, North Charleston, South Carolina

Managed night shift/weekend front desk operations, including reservations, guest check-in/check-out, auditing/bookkeeping functions, and ensuring optimum service in attending to guests needs.

Promoted guest reservations and walk-in sales; quoted rates and data entered all guest information and reservation changes into a computerized system; coordinated with housekeeping personnel for rooms availability and guest service requests; listened, responded and professionally resolved guest issues.

Posted charges to guest accounts; generated billing, collected and processed payments; reconciled and ensured that all deposits, non-revenue settlements, signatures, rates, credit limits, etc., were accurate.

••••• - •••••
Recruiter / Sales Support Coordinator

Western Southern Financial Services, Charleston, South Carolina

Interviewed, screened and recruited potential candidates for various insurance agent, branch/district management, field trainers and administrative support personnel positions.

Provided informative presentations at job fairs; conducted preliminary interviews and new employee orientations; and completed all financial/insurance agent commissions internal reporting status.

Assisted in overseeing bookkeeping/accounts payable functions, resolving and retaining client base.

••••• - •••••
Dining Room / Customer Service Manager (Part/Full Time)

Shoneys Restaurants, Mount Pleasant, South Carolina and Meridian, Mississippi

Managed and coordinated all dining room operations/customer service functions for two high-volume, fast paced, family dining restaurants.

Supervised, trained, coordinated, motivated and critiqued performance activities of (•••••) wait staff in providing efficient/courteous services and expediting food and beverages in a timely manner.

Initiated staff Customer Service Recognition Awards which was adopted by other regional stores.

••••• - •••••
Registrar

Dalfort Aircraft Technical School, Virginia Beach, Virginia

Coordinated Student Records Department administrative activities at an aircraft training school (class scheduling; data entering and processing academic records/paperwork; generating enrollment status reports; and performing assigned duties for the School Director).

••••• - •••••
Director of Financial Aid

Virginia Institute of Technology / Rice Aviation, Virginia Beach, Virginia

Data entered information, determined eligibility and processed student loan applications for financial assistance; maintained financial aid ledgers; controlled cash flow; consolidated financial information year end fiscal reports; and negotiated collections arrangements with financial aid recipients.

Veterans Certifying Official: Designated to process VA and military tuition assistance paperwork; and provide entrance and exit financial counseling support service.

Developed and implemented policies and procedures to streamline follow-up and collections of Title IV and VA funding from the Department of Education.

••••• - •••••
Assistant Financial Aid Director: Phillips Junior College, Charleston, South Carolina
••••• - •••••
Financial Counselor / Collections Representative: Charter Hospital, Charleston, South Carolina

Education:
Bachelor of Science: Business Administration / Accounting Emphasis V ••••• h GPA: •••••

Limestone College, Gaffney, South Carolina

Associate of Science: Business Administration V ••••• h GPA: •••••

Rutledge College, Charleston, South Carolina

Training:
Certificates of Completion: The Wilton School of Cake Decorating V •••••Present

REFERENCES:
Available Upon Request