Retail Store/Sales Manager

Career Objective

An award winning, creative, and dependable leader is seeking a challenging and rewarding sales/management position. A leadership position in a stable and innovative company that offers: daily challenges, a healthy team environment, professionalism, and career growth by utilizing my proven leadership abilities in sales and management.



Employment History


Retail Store Manager
May ••••• Current

Sprint-Nextel Corp (Lancaster Pa) As Store Manager I am responsible for: enforcing company policies and procedures, staffing and scheduling, training and employee growth, auditing all store contracts and receipts, observing sales and coaching, auditing and ordering inventory, reviewing each team members daily activities to gather new sales leads, handling customer service issues, general appearance and cleanliness of the location, meeting targeted sales goals, meeting productivity and profitability goals, and ensuring my team is following our companys guiding principals in all our activities.

Additional Duties - Certified Retail Training Manager (Nextel Partners Inc):
Jan ••••• Current
As a Training Manager I have had the opportunity to train new Store Managers, countless Wireless Consultants, and help open 7 new Retail Locations. I was given the opportunity to be certified as a Retail Trainer by consistently exceeding my sales goals and being a team leader in my District. I am responsible for coaching and training new employees on company policies, sales techniques, operational duties, and system functions. I enjoy this job duty the most because of the huge sense of achievement and team work I gain after training someone for weeks and then helping them totally launch a new store (merchandising the store, hiring and training staff, and setting up a sales action plan).

Additional Duties - Multi Unit (Floating) Store Manager (Nextel Partners Inc):
Jan ••••• Current
While leading my sales team and running my location, I have also been given the opportunity to temporarily manage other locations for various reasons. I am the District go to person for any management staffing needs. Most cases arise when a manager is no longer with the company and a store and its staff needs to be turned around due to under performance. I then not only face the challenge of continuing to manage my store successfully, but also rebuilding another location in a setting where employees are usually disgruntle and customers have been turned off to the location through prior bad experiences. I have had the chance to learn a lot from these experiences; at times I have been responsible for all operational functions and sales results in up to 5 different locations.

Additional Duties - District Manager Trainee (Nextel Partners Inc):
Jan ••••• Current
I have been training for advancement to District Manager, although after the merger of Sprint and Nextel we now have an abundance of overlapping positions and possibly will even see some middle management cuts. While training I have been given the chance to lead multiple districts temporarily while District Managers were out of the office for extended periods of time or when special circumstances arose. I have effectively lead and coached Districts of up to ••••• stores during those times; I have been trained at overseeing district sales revenue, coaching, human resources, and operational auditing.


Wireless Consultant
Oct ••••• May •••••

Nextel Partners Inc (Lancaster Pa) I wanted to join a larger and faster growing company. So after holding a Management position with my previous 2 companies, I decided to take a sales position with Nextel Partners and give myself the opportunity to prove my abilities and earn advance in the company. I was the first Wireless Consultant in the company to be promoted to Store Manager and I achieved this goal after a short 7 months of record setting sales results. As a Consultant I prospected both retail and business sales leads, and then communicated the benefits of Nextel products and services to each customer. I prepared and submitted completed customer orders and contract agreements. I utilized cold calling, referrals, direct B2B sales, and networking methods to create new sales leads. I serviced all accounts regarding any customer service issues. I assisted the store manager in daily procedures and general store functions. I consistently exceeded my monthly sales goals and continued to strive to help Nextel Partners go from good to great.


Multi-Unit Store Manager
Nov ••••• Sept •••••

Global Mobile (York Pa) Global Mobile was an Authorized Dealer for AT&T, Nextel, Cingular, T-Mobile, and Dish Network. As a Multi-Unit Store Manager I was responsible for 2 locations. Daily duties included: enforcing company policy, ensuring that strong and respectable sales leads were being pursued, staff hiring and training, staff scheduling, store inventory, payroll, auditing sales contracts, overseeing customer service issues, and overall productivity and appearance of the location.


Senior Sales Associate (Assistant Manager)
Jan ••••• Oct •••••

Better Deal Cellular (Lancaster Pa) Better Deal was an Authorized Dealer of AT&T, Nextel, Cingular, T-Mobile, and Sprint-PCS. I acted as the assistant to the Manager for almost 2 years. I was responsible for: daily scheduling, inventory levels, collateral levels, training, and general sales productivity. I ensured all team members were trained on new promotions, that all team members were actively pursuing sales leads, audited sales contracts, and helped address any urgent customer issues.



Awards Received


Sales Associate of the Year Award ••••• Better Deal Cellular
Better Deal Cellular was the Largest Wireless Service Dealer in Central Pennsylvania. I earned the reward for my overall performance, including having the most new customer account activations in the company for •••••

Presidents Council ••••• Nextel Partners
Nextels ultimate sales achievement, reserved for the Best of the Best. I earned the ••••• reward for achieving a minimum of •••••% of my annual targeted sales goals and finishing the year ranked in the top •••••% of the company nationwide.

Presidents Club ••••• Nextel Partners
Nextels reward for exemplary sales achievement, awarded to sales professionals who exceed their target. I earned the ••••• reward for achieving a minimum of •••••% of my annual targeted sales goals.



Formal Training


- Integrity and Ethics Courses
- Retail Trainer Certification
- Driving Retail Sales Certification
- Achieving Win-Win Results
- Problem Solving - CURE
- Marketing and Sponsorship Training
- Verbal and Written Communications



Special Skills


- ••••• years of Sales Experience
- 7 years of Management Experience
- Windows
- Word
- Excel
- Outlook
- PowerPoint



Education


York Technical Institute York, PA
Business Administration/Business Management

Chambersburg Area Senior High School Chambersburg, PA
June •••••



References


Available On Request