A highly motivated, peak performance professional with over twenty-seven years in the telecommunication industries, company with system administrator responsibilities in Operational and Business Support Systems. Working mostly in the Network Technical Staffing support of TIRKS, LMOS, and IABS systems. Recognized for solid supervision, engineering, coaching, facilitating and training skills.
PROFILE OF STRENGTHS
Hardware/Software Installation Technical Support
Personal Computer Literacy
Quality Assurance Compliance•••••Resourceful Problem Solver
TIRKS Function Coding
System Administration Management
Written and Verbal Communications
Jul ••••• - Nov ••••• Venturi Technology Partners Telcordia Technologies Piscataway, NJ
Developed TIRKS inter-product solution and strategies for RBOCSs and communication vendors. Provided the latest NE (Network Element) technologies and network strategies from a provisioning perspective functions, supported a full range of transmission technologies which included:
Formed and maintained TIRKS System provisioning examples and adapt the reliability of new technology designs, provisioned to customers specifics.
Created function encoding for new technologies from various electronic vendors in the telecommunication arena.
Handled extensive interaction with network element providers, service providers (RBOCSs) software development, testers, product management, and other product system engineers.
Identified software and system improvements to achieve quality (QMO) related goals new revenue opportunities.
Responsible for the preparation of job cost estimates presented to clients.
May ••••• June ••••• QWest Communications Wholesale Marketing Omaha, NE
Subject Matter Expert (SME) providing service order flow functions, associated with Special Service Design, utilizing mechanized design billing systems, such as IABS, SOAC, EXACT.
Participated in conducting process teams and working closely with the Design Service Centers to identify improvement and problem areas.
Provided documented methods and procedures for the Flow-Through process to communicated changes and occasionally provided training Service Order Flow-Through process.
Developed and maintained a close working relationship with primary clients within the Designed Service Centers, such as Loop Provisioning Centers (LPC), Capacity Provisioning (CP), Local Network, and Plug-Ins Inventory Control Systems (PICS).
May ••••• May ••••• INFORMATION TECHNOLOGIES SPECIALIST IT-Customer Information Services
Administered database integrity support for C1 and E1 modules of TIRKS, interfacing with the Network Design Service Center and their Tier 1 Staff support personnel for TIRKS database discrepancies.
Defined and resolved ••••• % of TDIF discrepancies, which have been identified in TK DB Errors Report.
Researched and analyzed Department of Revenue mileage discrepancies on carrier, utilizing system concepts and TIRKS processing knowledge through TIRKS test systems simulations.
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May ••••• May ••••• INFORMATION TECHNOLOGIES SPECIALIST (continue)
•••••Interfaced with System Administrators, Line Staff support system users, and Telcordia personnel, to identify and resolved processing errors.
Test TIRKS releases as its association with TDIF discrepancies in C1/Inv, E1, and F1 database.
Identified and resolved •••••% of all impacts pertaining to implementation and test system enhancements.
Jul ••••• - May ••••• U S West Communications Network Designed Service Center Des Moines, IA
Subject Matter Expertise on various functions associated with Special Service DS0/HICAP Design, utilizing mechanized design systems. Participated in conducting process teams and working closely with the Design Service Centers to identify improvement and problem areas.
Provided the Designed Service Centers with documented methods and procedures for the Flow-Through process.
Communicated changes and occasionally provide training of the Flow-Through process, if required.
Developed and maintained a close working relationship with primary clients within the Design Service center, such as: Loop Provisioning Centers (LPC), Capacity Provisioning (CP), Local Network, Plug-Ins Inventory Control Systems (PICS).
Demonstrated competency and experience with the provisioning of designed and non-designed services.
Associated design methods and procedures with relating system, as well as proficiency in communication the needs of the center.
Jul ••••• Jul ••••• U S West Communications Network Designed Service Center Des Moines, IA
CUSTOMER COMMUNICATION TECHNICIAN-DS0 SME•••••
Responsible for the mechanized and custom designs of Special Service Circuits, utilizing the TIRKS (Trunk Integrated Record Keeping Systems), LFACS (Loop Facilities Assignment Control System), SOAC (Service Order Analyze Control), Work Force Administration (WFA) and Referral Tracking Tool (RTT) databases.
Screened and interpreted the Special Service orders for accuracy and circuit activity. Interfaced with Loop Provisioning Centers (LPC), Carrier Provisioning Centers (CP), Construction Maintenance Centers (CMC), Installation and Maintenance Centers (I&M) and the Service Assurance Centers (SA), to meet customer service commitments.
Assumed the responsibilities of developing the training needs and implementation for the DS0 Designers. Developed and facilitated design training in Multipoint Circuitry, Process Flow-Through and SOAC message 1, 2, and •••••
Interfaced with the Service Delivery Coordinators and Customer Communication Technician Implementors for design issues and status of orders.
Assisted coordinators, designers and Implementors in resolving design issues while improving their level of design standards and efficiencies.
Feb ••••• Jul ••••• Olsten Temporary Services U S West-Design Service Center Des Moines, IA
DESIGN SERVICE CIRCUIT INSTRUCTOR
Analyzed and developed and conducted four weeks DS0 training course, which included SOAC/TIRKS interface and Special Services Circuit Design training for Service Delivery Coordinators (SDC) and Customer Communications Technicians (CCT).
Identified the training needs, database errors and learning curves with the mechanized systems to Staff Line Support and Design Coaches.
Provided ongoing design methods in Multipoint design manipulated the TIRKS Multipoint modules.
Developed four weeks DS0 training course.
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Dec ••••• Jul ••••• Gateway ••••• Technical Services N Sioux City, SD
TECHNICAL SUPPORT REPRESENTATIVES
Provided technical support to callers with hardware and software installation, PC configuration and software problems with their laptop computers.
Identified callers needs and provided guidance in managing their computer systems.
Provided assistance in PC/Network environment as well as experiences in PC hardware installation and PC system configuration, with knowledge of MS-DOS and/or Windows applications.
Modified invoice shipments, validation of warranties and placed new orders upon request.
Communicated additional customer service needs to the Sales department when appropriate.
Conducted calls to customers to insure and verify customers satisfaction and service quality.
May ••••• Oct ••••• U S West Communications Network & Technologies Omaha, NE
TIME ENTRY SYSTEM COMPIANCE MANAGER
Managed the overall responsibilities of Quality Assurance Control with Part ••••• and the Time Entry System (TES) Compliance for the Eastern Region field technicians in Network and Technology Services.
Administered on-site assistance to staff auditors, consultations, feedback, systems assistance and training to occupational technicians and management employees.
Responsible for the increase of departmental knowledge of Time Reporting and FCC Part ••••• Compliance regulation rules.
Initiated, developed and introduced procedures to eliminate inaccurate billing of "Field Reporting Codes" analization.
Identified problem areas of potential revenue loss in regulated and deregulated functions. Administered support to supervisors with their individual occupational employees training needs.
••••• IOWA WESTERN COMMUNITY COLLEGE•••••Council Bluffs, IA
Associate Of Business Administrative•••••
•••••Applied Business and Industrial Technology
••••• Hamilton Business College•••••Des Moines, IA
Certification of Completion•••••
••••• University of Nebraska at Omaha (NBDC)•••••Omaha, NE
Certification of Completion•••••
•••••Business computing Microsoft Windows
••••• Dale Carnegie Effective Speaking & Human Relations•••••Omaha, NE
Certification of Completion•••••
•••••Peter DeVries & Associates
Available upon request