Hard-working, disciplined self-starter with excellent experience in managing time and people; strong customer service and relationship building orientation; excellent computing skills.
Coldwell Banker Commercial Shook Lafayette, Indiana 5/••••• Present
Licensed Administrative Assistant
Front line assistant to commercial real estate brokers. Development of internet marketing for websites and coordinating with print marketing with graphic artist. Maintain password files and coordinate with IT consultants to help maintain phone/email connectivity. Handle multi-line phone and fill in for the residential department when needed. Assist with all agents in determining more efficient software methods. Compile marketing distribution lists for new business development. Support with business development and property showings. Close listings and create transaction sheets to distribute agent commissions. Assisted with website development for commercial and property management companies. Maintain website and tenant files for in-house property management company.
Windermere Place Apartments Muncie, Indiana •••••/••••• 2/•••••
Responsible for apartment sales, leasing and marketing (apartment showings, market evaluation, media advertising) of •••••unit collegiate start-up property. Administer office, manage tenant communications (create tenant newsletter, maintain mail serve content) and do tenant management tasks (collect rent payments; create Lessee Rules and Regulations Handbook). Account setup and receivables for over ••••• residents within QuickBooks. Employee development, training and scheduling of 6 student staff members.
Lafayette Country Club Lafayette, Indiana
Managed member relations, including assisting miscellaneous requests and sales reconciliation. Maintained food and beverage inventory and employee schedule. Managed beverage cart service and developed employee beverage cart procedures and training.
Allied Automation, Inc. Indianapolis, Indiana 2/••••• •••••/•••••
Customer Service Specialist
Served as an internal call center representative. Fielded and interpreted customers needs, matched Allied Automation products for solutions. Input customer orders and served as point-of-contact during the sales process for order tracking and management. Performed miscellaneous administrative tasks such as filing, order entry, shipment and inventory maintenance.
Tournament Players Club @ Southwind Memphis, Tennessee 1/••••• •••••/•••••
Assistant Food & Beverage Director
Interim Food and Beverage Director. Managed daily operations and staff, scheduled events, mediated and managed customer relations, and performed food and beverage inventory.
Education and Licensing
Purdue University West Lafayette, IN 1/••••• 5/•••••
Associate of Science: Organizational Leadership and Supervision.
Minor: Computer Technology
Bachelor of Science: Consumer and Family Sciences
Double emphasis: Club and Restaurant Management 8/••••• •••••/•••••
Indiana Real Estate License Active
Lotus Notes, Lotus •••••, Microsoft Word, Excel, Visio, Adobe Acrobat, Microsoft Office User Specialist
Certification: Outlook and PowerPoint, Fireworks MX, Adobe Illustrator , Photoshop, Dreamweaver MX, XML, CSS,
HTML, Visual Basic 6, Microsoft Access, SQL, QuickBooks.