OBJECTIVE Seeking a Sales Position with a supplier in the housing / home improvement industry
SUMMARY OF QUALIFICATIONS I have a business degree and over ••••• years of sales and marketing experience. I was Sales Manager / Account Representative for a national lender in the housing/home improvement industry. I have experience in building client relationships and experience in the residential housing industry. I have been successful in obtaining sales goals.
I am a dependable worker who behaves ethically and builds trust through honest interaction. I am able to communicate effectively with others. I am able to set and achieve challenging goals and am able to adapt to changes and shifting priorities. I am service oriented, computer literate, detail oriented, able to prioritize, and able to complete projects in a timely manner.
••••• to ••••• H & R Block - ( temporary position )
Trained and worked as a 1st Year Income Tax Preparer during their peak period
••••• to ••••• Landlord / Rental House Renovation Have owned two rental houses for over ••••• years.
Did repairs and renovation work on both rental houses in between renters.
•••••/••••• to 2/••••• Riverside Financial - (Part Time/ Self-Employed)
Solicited loans for refinancing of manufactured homes, obtained loan conditions and closed •••••loans.
4/••••• to 7/••••• HSBC / Household Credit Services - (Full Time Employment)
Sioux Falls, SD
Credit Card Collections, called on past due credit card accounts to secure payments, used auto-dialer, familiar with Fair Debt Collection Practices Act.
•••••/••••• to •••••/••••• Green Tree Financial / Conseco Finance Servicing Corp. ( ••••• Corporate Lay Off in Nov. ••••• ••••• )
••••• Manufactured Housing Division
Mendota Heights, MN. and Sioux Falls, SD regional offices.
Sales Manager / Account Representative:
Primary responsibility was to build and maintain relationships with client dealers in the manufactured/modular housing industry in order to obtain finance and insurance business from them. I called on client dealers in a four state area to promote and educate them on the financial services and lending programs available, changes in program policies and other value added services of the company.
I was a focal person for the company and made regular contacts on client dealers by phone and by making personal visits to their locations, meeting with business owners, managers and sales personnel. I reviewed pending loan applications, loan funding, inventory financing, and current business trends with them.
I was a liaison for client dealers by answering any concerns that they had and by providing feedback for them to the appropriate departments in the regional and corporate offices. Issues ranged from loan approvals, processing and funding, inventory financing, webconnect computers, collections, repossessions, legal issues, warranty & service issues and more. I was successful at building business by giving good customer service and by gaining trust and loyalty. Built good relationship with customers, dealers, and homebuilders.
I prospected for new business and made initial calls on dealers. I had required contracts signed and obtained required documents to set up new dealers for retail and inventory financing. I maintained dealer files for annual reviews. Reviewed credit reports, financial statements, and obtained credit references.
Maintained various reports to provide feedback to regional and corporate offices including call reports, application status report, projected funding report, inventory reports and month-end loan production reports, commission reports, budget reports and expense reports. I also reviewed business trend reports with client dealers.
Participated in trade shows, manufacturer and dealer shows and industry associations
Prepared, designed presentations and point of sale promotional materials
Promoted and monitored dealer incentive and award programs.
Did inspections on homes for appraisal value, condition reports and insurance purposes.
Successfully organized and launched the land and home financing program for the South Dakota regional office. Trained a land home coordinator to process loans, coordinate loan closings and construction draws.
Resolved customer service issues between customer, dealers, and manufacturers.
6/••••• to •••••/••••• Modern Woodman Insurance, Sioux Falls, SD
••••• District Representative / Insurance Agent
Did direct selling of life insurance and annuity products to individuals
Utilized prospecting, telemarketing, cold calls and referrals.
Analyzed prospects needs and made financial projections.
5/••••• to 4/••••• Western Bank, Sioux Falls, South Dakota
Was a Mortgage Servicing Officer, provided customer service and supervised a collection department that collected past due real estate payments and real estate taxes.
Was a Mortgage Loan Specialist, solicited mortgage loan business from realtors, builders, and customers.
Did real estate appraisals on residential properties, did construction inspections, met with builders to review plans.
EDUCATION: Minnesota State University (formerly Mankato State University) - Mankato, MN
••••• Bachelor of Science Degree Major: Business Administration •••••
Other Educational Courses completed: •••••
••••• Mortgage Bankers Association
Mortgage Loan Originations Mortgage Loan Underwriting Mortgage Law
Attended Mortgage Service Clinic.•••••
American Institute of Banking- Sioux Falls, SD Chapter
Installment Credit Law and Banking
American Institute of Real Estate Appraisers
Principals & Techniques of Appraising Capitalization & Technique Urban Properties
Single Family Residences
••••• Nelson School of Real Estate ••••• Real Estate Salesman Course
••••• H & R Block ••••• Income Tax Course
ASSOCIATIONS: South Dakota Manufactured Housing Association-
(Served on SDMHA Board of Directors - ••••• to Jan. •••••)
North Dakota Manufactured Housing Association
(Served on NDMHA Board of Directors - ••••• to •••••)
••••• Nebraska Manufactured Housing Association
REFERENCES AVAILABLE ON REQUEST: