My objective is to obtain a challenging position with a reputable company that will aide in both my professional and personal development.
I am a bright, energetic, professional woman who enjoys working with people, and undertaking a variety of duties in a multi-tasked environment. I consistently maintain a high level of professionalism, and patience under pressure. I am able to juggle different responsibilities and demands with frequent interruptions as well as able to handle sensitive information professionally, and maintain strict confidentiality. I am self-motivated, confident, and outgoing with the ability to work collaboratively. I have strong analytical, oral, and written communication skills. Im proficient in time management and prioritization skills. I am dependable, punctual, and eager to learn.
FedEx Office Washington, District of Columbia
Center Customer Service Specialist - Conventions (Present)
Customer Service/Retention Activities
Serve as on-site contact for Convention Managers, Sales Managers and Meeting Planners prior to, during and after conventions
Work directly with assigned Business Development Advisor to penetrate client account
Monitor and provide feedback on the quality/timeliness of all work produced to ensure compliance at or above the clients expectation
Local Center Activities
Attend group Site Visits and Planning Visits (by invitation) to NTR host facility
Maintain contact with Sales Managers/Convention Managers assigned to particular groups to inquire as to Business Center needs relating to printing, etc. and out-bound shipping.
Take complex job orders, obtain bids (in conjunction with bid centers where appropriate) and provide quotes to show managers/meeting planners; follow up on bids.
Responsible for driving revenue at assigned NTR facility.
Assist in the Business Center when needed.
Center Marketing Activities
Timely contact with future groups via email and phone calls at time of booking confirmation. E-mail contact with all in-coming groups ••••• weeks out. Identify new opportunities, while maintaining current business relationships.
Work with Convention inside Sales Representatives to promote products and services for upcoming conventions and meetings.
Provide marketing literature, web-site link information and updates to management of NTR host facility.
Establish and maintain relationships with internal departments of the NTR host property.
Consistently apply FedEx Kinkos Policies and Procedures. Exhibit a clear understanding of the concept of urgency and a keen awareness of outstanding customer service.
Department of Transportation Maritime Administration Washington, District of Columbia
Program Support Clerk (December. ••••• - May •••••)
Required to perform administrative, secretarial, and clerical support work
Required to screens telephone calls and personal visits from all services and levels of staff and various contacts within the community.
Keep the appointment schedule up-to-date and advises the Transportation Coordinator of various scheduled appointments
Responsible for the organization, maintenance, and efficiency of effective office management
Responsible for typing and distribution of all Transportation-related materials
Received, reviewed, prioritize, and distribute all incoming mail
Reviewed outgoing correspondence for content, completeness, and accuracy
Performed coordination and support duties for a variety of programs
Prepared and manage reports and paperwork required for programs
Explain assigned programs, maintain electronic and paper records for mandatory training completion and deficiencies
Understands and executes clinical and administrative functions for assigned areas.
Howard University Accounts Payable Washington, District of Columbia
Account Payable Clerk (September ••••• December •••••)
Verify that transactions comply with financial policies and procedures.
Prepare, enter, and backup reports for payment and data entry.
Maintain updated vendor files and file numbers
Manage weekly mailing, recording, and invoices for all vendors.
Maintain listing of accounts payable and the general ledger.
Budget Product and Supply orders.
Print and distribute monthly financial reports.
Complete payroll functions in order to ensure staff are paid in an accurate and timely manner.
Establish and maintain confidential casual employee files.
Calculate salaries and benefits.
Data entry of payroll information.
Prepare and remit source deductions and payroll tax.
Maintain inventory files
Maintain a filing system for all financial documents.
Ensure the confidentiality and security of all financial and employee files.
Howard University, Washington DC
Graduation: May •••••
Degree: BS in Business Administration•••••Major: International Business
Reactivating Member, Alpha Eta Chapter of Gamma Sigma National Service Sorority, INC
American Red Cross Volunteer
Coordinator for FedEx Office March of Dimes
••••• attended Training Courses on Marketing Planning and Strategy, Personal Selling, Advertising, Business Communications, Business Policy, International Human Resources Management, and Management of International Business.
SKILLS & TRAINGING
Proficient: PC and MAC
Operating Systems: Windows, XP, and Vista
Applications: Microsoft Office Applications, Lotus •••••, Adobe Illustrator, Adobe Page Maker, Adobe Photoshop, Adobe Reader, Adobe Acrobat, Micros System, Kronos, eProcurement, and PeopleSoft.
AWARDS & HONORS
••••• Best Project of Service
••••• Best Project of Service
••••• FedEx Office Employee of the Month for Center #•••••
References Available Upon Request