Sales/Service Position

TARGET•••••Sales/Service Position in the Biotechnology / Medical / Pharmaceutical Industries•••••PROFESSIONAL SUMMARY•••••Possesses four years of experience providing sales and technical support. Demonstrates strong interpersonal and communication skills. Adept in interacting with clients to troubleshoot and provide solutions to test/product issues. Track record showcases proven abilities in establishing collaborations with other companies and scientists. Skilled in preparing reports for experimental summaries, research articles, and grant applications. Expertise encompasses product development/marketing and personnel training.•••••Science background includes six years in developing diagnostic tests and five years in research involving anti-inflammatory drugs, gene therapy treatments, and a cancer cell model. Knowledgeable regarding polymerase chain reaction (PCR), cell culture, and molecular biology techniques as well as good laboratory practices. Familiar with medical terminology and testing used in the diagnostic industry. Experienced in applying techniques involving maintenance of mammalian cell lines and bacterial cultures.•••••CORE COMPETENCIES•••••Molecular Biology Techniques: DNA synthesis, PCR operations, plasmid preparations, transfection studies, RNA extractions, electrophoresis analysis, autoradiography
Diagnostic Assay Systems: Gen-Probes AMPLIFIED Direct Tests, PACE, AccuProbe
Probe Technology: Target Capture, TMA, HPA
Instrumentation: LEADER luminometers, VIDAS machines
Software: Siebel, Antrim tracking systems; Microsoft Word, Excel, PowerPoint•••••KEY ACCOMPLISHMENTS•••••<sum> Contributed as a member of a team of sales, field, and client service representatives that achieved the highest percentage of sales of any US regional team for FY •••••
<sum> Prevented an $•••••K loss by assisting in the retrieval of instrumentation from an outstanding account; received a recognition award for these efforts.
<sum> Played a key role in the development and launch of an amplified diagnostic test for
Chlamydia trachomatis.
<sum> Participated with a collaborating company on a VIDAS project (automated assays) involving Mycobacterium tuberculosis, Chlamydia trachomatis, and Neisseria gonorrhoeae.
<sum> Took part in the successful sale and transition of material to a new parent company.
<sum> Worked under the tutelage of Roger Guillemin, a Nobel Laureate for brain hormone research.•••••CAREER TRACK•••••DIAGNOSTIC LABORATORY SERVICES INC.•••••Client Service Representative •••••Present
Provides physicians with information regarding diagnostic testing of their patients. Compiles a variety of data, including call volume, types of calls, and complaints, to be used in statistical and marketing analysis. Updates patient information on an Antrim system. Created standard operating procedures for proper telephone usage and etiquette. Completed a seminar on training new department personnel.•••••PAGE 1 OF 2
•••••OTHY J. •••••

••••• Day ••••• Eve
••••••••••CAREER TRACK CONTINUED•••••GEN-PROBE INC.•••••Technical Support Representative •••••
Maintained relationships with ••••• key accounts in the western US for this company whose overall product sales totaled nearly $•••••M for FY ••••• Scheduled field representative visits to customer sites. Communicated with sales representatives to acquire and distribute products. Troubleshot and resolved customer issues related to ••••• assay kits and ••••• instruments. •••••Senior Research Associate •••••
Developed DNA probe diagnostic tests for sexually transmitted diseases and Mycobacterium tuberculosis. Organized and executed •••••+ probe technology experiments. Prepared reports for experimental summaries, presented data at weekly meetings, seminars, and poster exhibitions. Trained personnel.•••••TANABE RESEARCH LABORATORIES USA INC.•••••Research Associate •••••
Performed research for anti-inflammatory drugs for relieving the symptoms of rheumatoid arthritis. Conducted •••••+ experiments involving polymerase chain reaction (PCR) and plasmid preps. Maintained bacterial cultures.•••••GENESYS THERAPEUTICS CORPORATION•••••Senior Research Assistant •••••
Researched gene therapy treatments for Parkinsons disease. Performed •••••+ experiments involving PCR and transfection studies. Oversaw shipping and receiving of lab supplies. Maintained cell lines and bacterial cultures. •••••UNIVERSITY OF CALIFORNIA/THE SALK INSTITUTE•••••Staff Research Associate II •••••
Conducted basic research for the study of cancer using a neuroendocrine cell model. Executed •••••+ experiments involving RNA extractions, electrophoresis, and autoradiography analysis. Maintained cell lines. Prepared reports for research articles and grant applications. •••••ACADEMIC AND PROFESSIONAL CREDENTIALS•••••University of St. Francis, Bachelor of Science in Biology; Minor in Chemistry
University of California San Diego, Business Management Certificate
California Western School of Law, Law Studies
Association of Clinical Chemistry, Member•••••PUBLICATIONS•••••Evaluation of the VIDAS PROBE Mycobacterium tuberculosis Test. •••••th ASM Annual Meeting. May of ••••• in Los Angeles, California. With K. Clark-Dickey, M. Longiaru et al.•••••Adaptation of the Gen-Probe rRNA-Amplified Mycobacterium tuberculosis Direct Test to the Automated VIDAS Instrument. •••••th AACC Annual Meeting. July of ••••• in Atlanta, Georgia. With C. Hasselkus-Light, K. Clark et al.•••••A Neuroendocrine Model of Neuronal Plasticity. •••••st Annual Meeting of the M.D. Anderson Cancer Research Symposium. October of ••••• in Houston, Texas. With J. Alberts and F.N. Zeytin.•••••PAGE 2 OF 2