Sales Support Engineer Or Manager

SUMMARY OF QUALIFICATIONS

Highly Effective IT Executive with extensive experience leading people and project teams, implementing and overseeing technology programs, and orchestrating marketing and sales support functions. Demonstrated success in communicating technical information to various levels within an organization. Sought after product presenter with solid expertise in the following functional areas:

Enterprise IT Architectures
Enterprise Systems Management
Change Control Automation
Help Desk Automation
Work Flow Management Automation
Exception Handling/Alerting Automation
Problem Management
Storage Subsystem Deployment
Modern Storage Subsystem Concepts
SAN Infrastructure Concepts
Tape Subsystem Concepts V Automated and Virtual
Product (Software & Hardware) Installation & Maintenance
Risk Minimizing Techniques
Product Testing / Testing Validity
Phased Product Rollout Practices
Systems Assurance practices

Project Management
Systems Management
Logical Data Center Process Infrastructure
Help Desk
Change Control
Work Load Flow Automation
Exception Logging/Alerting
Problem Management
Sales Support.
Product Presentation
Competitive Marketing and Sales Materials Development
Corporate Marketing
Product Announcements

Team Management Skills
Data Center
Mainframe Support Team
Data Base Support Team
Open Systems Data Base Support Team
Open Systems Administration Team

Vendor Relations
Enterprise Configuration issues
Performance Tuning
Capacity Planning
Product Installation Planning
Upgrade and Change Management Planning
SAN Configuration & Performance Issues
Problem Resolution Management
Control Processes


CAREER PROGRESSION

KEANE CONSULTING V Rocky Hill, Connecticut ••••• V Present
Senior Consultant ••••• V Present
Assigned to participate in a Software Rationalization project for a major pharmaceutical firm after a merger.

HITACHI DATA SYSTEMS V West Hartford, Connecticut ••••• V •••••
Customer Support and Services District Manager ••••• V •••••
Selected to supervise a nine-member team responsible for the installation, de-installations and issue resolutions for a company specializing in enterprise class computer storage subsystems.
X Gained reputation as a constructive mentor and manager with a consultative posture and a successful track record of building and developing strong teams as well as fostering vibrant work environments.
X Successfully managed difficult SAN issues and data transfer issue between remote locations.

SYSTEMS MANAGEMENT ASSOCIATES V West Hartford, Connecticut ••••• V •••••
Practice Manager
Brought on to manage product deployment projects, manage customer issues and oversee consultant development for a small startup consulting firm.
X Credited with enhancing company credibility through expert handling of customer relations and extensive knowledge of systems management processes and procedures.

READERS DIGEST COMPANY V Pleasantville, New York ••••• V •••••
Senior Technical Management
Recruited to supervise a •••••member technical staff charged with management of all S/•••••, UNIX Operating System and Data Base Administration technical resources. Managed Y2K efforts.
X Orchestrated the implementation of enterprise system upgrade and rollout processes in UNIX environment.
X Initiated systems management practice and identified appropriate software for UNIX servers that enabled system to alert management, operations and system administration of potential problems.
X Enabled uniform follow-through on all problem management by establishing problem and change management specifications and selecting help desk software.
X Reduced operational cost by coordinating the consolidation of three data centers.

AMDAHL CORPORATION V Hartford, Connecticut ••••• V •••••
Technical Solutions Specialist •••••V •••••; ••••• V •••••
Promoted to champion S/••••• Mainframe product line for North American market. Served as Principal Management Consultant in Professional Services Group.
X Applied thorough understanding of MVS internals, creativity and specialized operating system diagnostic capabilities to design and write a sales winning intersystem communication subsystem that was also adopted for use in companys Sunnyvale Data Center.
X Selected in recognition of outstanding presentation style and exhaustive understanding of mainframe product architecture to spearhead the announcement of new mainframe products.
X Empowered company with effective sales tool by launching a web page to consolidate all Sales Support and Marketing Materials.
X Pioneered Systems Management specification for Readers Digest that was deemed an outstanding success.

Marketing Support Manager ••••• V •••••
Chosen to lead a team of Marketing Systems Engineers collaborating with Account Executives to sell Amdahl Mainframes and DASD equipment. Served as Regional Product Manager for Mainframe Processors and MVS Regional Software Specialist.
X Highly sought after for exceptional presentation skills, technical expertise and superior customer relations skills.
X Recognized for keen ability to understand customer objectives and consistent success in selling to those objectives.

EDUCATION
ANDREWS UNIVERSITY V Berrien Springs, Michigan
Bachelor of Science, Electrical in Engineering with a Minor in Mathematics